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Communications Coordinator
Comcast
Philadelphia, PA, United States
Job Details - this job has expired, please see similar jobs below
Job Summary:
Responsible for individual contribution to the Employee Communications
Specialist team in maintaining the organization, publication, and
documentation aspects of Employee Communications or Customer Account
Executive (CAE) Communications tools and projects. Interacts with senior
executives. Works with moderate guidance in own area of knowledge.
Employees at all levels are expect to:
• Understand our Operating Principles; make them the guidelines for how
you do your job
• Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
• Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
• Win as a team-make big things happen by working together and being
open to new ideas
• Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
• Drive results and growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors and our
communities
Core Responsibilities:
• Reviews and edits content of communications materials to ensure
content meets established communications standards, guidelines, and
appropriate messaging before publication.
• Maintains user feedback reporting systems and provides actionable
insight to ensure optimal communications performance.
• Writes and reviews communications ensuring that they are fresh,
creative, and engaging.
• Manages the organization, documentation, and publication of all
customer-impacting content and communications.
• Coordinates with content providers in the design and development of
job aids, learning tools, and other communications to enhance user
effectiveness.
• Maintains existing documentation to ensure accuracy and relevance.
• Participates in activities designed to improve customer satisfaction
and business performance.
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelors Degree or Equivalent
• Generally requires 2-5 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer