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Security Assistant Supervisor- Park Operations
Merlin Entertainments
Carlsbad, CA, United States
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Description
Scope of Job:Support and assist the Security Operations Supervisor and Public Safety Manager at all times in day to day operation of the Security Department. Maintain a safe and secure environment for guests and MCs by effective implementation of all safety and security procedures. Responsible for the hiring, scheduling, and training of the Security Department field team. Responsible for monitoring daily paperwork, staffing of positions, and resort patrols.
This position differs from the Security Assistant Supervisor – Hotel as the primary focus of this position is the field operations within the park, Water Park, and SEA LIFE. Likewise, this position is focused on the daytime operations; whereas, the Overnight Assistant Supervisor is responsible for resort nightly operations.
Key Objectives:
Responsible for daytime operations of Security Park Ranger team, to include: hiring, training, performance management, time keeping, documentation and compliance.
Main Responsibilities:
1. Operations
• Responsible for all daytime operations of the Security Department, including Park, Water Park, and SEA LIFE.
• Responsible for maintaining SOPs, training, compliance, initial incident/accident investigations and all documentation within the Security Department.
• Assists Investigations team and conducts accident, security, and profit protection investigations, completes written reports by recording observations, information, occurrences and surveillance activities; interviews witnesses, and obtains photographs. Maintain evidence room and ensure physical and electronic evidence is properly handled and stored.
• Will assist Investigations tam with any intelligence operations regarding guest or employee misconduct. Intelligence gathering can involve interviews, social media investigation, background checks, CCTV, access control, and first person observation. Liaise with law enforcement regarding investigations when necessary.
• Responsible for the efficient operation of LEGOBASE, Gate House, and Bag Checks.
• Will oversee day-to-day access control for the Park, Water Park, and SEA LIFE.
• Will oversee the day-to-day use of equipment used by the Security Department including vehicles, radios, office supplies, and other daily equipment.
• Responsible for daytime parking lot security, including the Model Citizen Parking Garage operations.
2. Financial
• Responsible for Resort Security labor budget; day to day, weekly, monthly, quarterly and YTD management of labor hours.
• Prevents loss and damage by responding to emergencies, reporting irregularities, enforcing policy and procedures, and restricting access to trespassers.
• KPIs are met. Oversees daytime Security Loss Prevention program.
• Provides immediate guest recovery relief for injured guests in order to minimize guest claims.
3. Development
• Responsible for the development of Park & Water Park Ranger team and Team Leads.
• Responsible for the execution of the Security Department OJT/FTO program.
• Ensures all MCs have proper training, certifications and documentation in place as well as staying up to date on all compliance issues and expiration dates of any time sensitive Security certificates/training for the Security team.
• Responsible for the PDP program by wiring, reviewing and evaluating reviews for the Ranger team.
4. People
• Performance management and support of Park & Water Park Team Leads and Ranger Team.
• Provide scheduling and payroll services for entire Security team.
• Provides excellent service and customer/guest relations to all staff, MCs and Guests.
• Develop and maintain productive relationships with local law enforcement, neighbouring businesses, and local theme park security professionals.
5.Health & Safety
• Provides first aid to the injured.
• Inspects buildings and equipment throughout the resort.
• Secures facilities, equipment and other assets.
• Maintain and implement risk assessments for daytime Security Operations and any Resort special events
This position is responsible for all aspects of Health, Safety & Security within their team, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.
Background & Experience:
• Requires at least two years of leadership/supervisory experience, including employee training.
• High school diploma or GED required. Bachelor’s degree in relevant field such as criminal justice, security, safety, or business helpful.
• Excellent communication, reasoning, interpersonal and writing skills are required and necessary in this position as well as the ability to remain calm under pressure.
• Excellent phone, radio and person to person communication skills are essential to this position.
• Demonstrated knowledge of relevant local, state, and federal laws & regulations
• Prior Security and theme park experience is helpful.
• ASIS-CPP, PCI, or PSP certifications helpful.
• Must have current PSO or GAURD CARD or have the ability to obtain one upon starting position
• Must be CPR/First Aid/ AED trained and make certificate available upon hire
• Must be willing to work flexible hours, holiday, weekends and graveyard shifts to support park operations. Primary schedule is mornings and afternoons.
• Must have valid driver’s license, safe driving record and be willing to utilize own car for business purposes.