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General Manager
NYFA
New York, NY, United States
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Description
Overview
Miller Theatre at Columbia University is one of New York City’s most acclaimed performing arts venues, widely celebrated for its innovative programming and its success building new audiences for the arts. A four-time recipient of the ASCAP/Chamber Music America Award for Adventurous Programming, Miller Theatre has helped launch the careers of myriad composers and ensembles by pioneering unique approaches to programming, from its signature Composer Portraits series to free onstage Pop-Up Concerts. Miller presents a season of professional performances on the Columbia campus each year, with a focus on contemporary music, multimedia projects, jazz, and early music.
Reporting to the Associate Dean and Executive Director, the incumbent leads administrative, financial, and program operations for Miller Theatre at Columbia University. Establishes policies, systems, and procedures that ensure optimal operations, in compliance with University policies and theatrical safety standards. Formulates and oversees annual operating budgets totaling two million dollars annually; oversees revenue generating rental and box office operations; negotiates and administers contracts; ensures timely payment of fees and invoices; and assists in the development of artistic programming and communications. Plays a major role in day-to-day decision making as well as long-term strategic planning. Supervises three full-time staff members, external consultants, part-time casual, and student staff. Other related duties as assigned, including frequent evening and weekend hours.
Responsibilities
MANAGEMENT
• Lead administrative, financial, and program operations for Miller Theatre at Columbia University, for upwards of 100 events per year, including performances, screenings, lectures, and artistic projects developed by Miller Theatre, the School of the Arts, and collaborating partners
• Maintain high quality customer service for diverse audiences, artists, performers, students, faculty, and staff; foster a collegial and inviting environment that enables everyone to do their best work
• Formulate and oversee revenue and expense budgets totaling two million dollars annually; strategize with senior staff to maximize earned revenue potential for box office sales and theater rentals; develop long-range plans for public presentation and operations
• Oversee financial planning and reporting, including annual budget submission, quarterly fiscal updates, monthly reconciliation, year-end closeout, and long-term projections
• Oversee financial operations of Miller Theatre’s Box Office and theater rentals, including compliance with PCI and Risk Management policy; reconciliation of sales activity and revenue operations; and related reporting
• Assist in the development and implementation of programming, communications, and strategies for audience engagement
• Develop and administer contracts, including consultants, space rentals, graphic design, public relations, database management, and web design; ensure timely payment of fees and invoices
• Oversee development of budgets and financial reporting for government and foundation grants; serve as liaison with Sponsored Projects Administration and Finance; oversee compliance with RASCAL procedures
ADMINISTRATION
• Serve as Department Administrator and liaison with central University offices; oversee department access to central University systems and annual recertification process
• Oversee recruitment and hiring processes for administrative officers and hourly employees, including background checks; supervise payroll operations; manage time and attendance records
• Oversee office and theater security and ensure that the appearance and general condition of the lobby and building spaces are appropriate
• Establish and oversee policies, systems, and procedures that ensure optimal operations, in compliance with University policy and theatrical safety standards
Qualifications
• Bachelor’s degree required.
• Five to seven years related professional experience is required, as are financial management and extensive supervisory experience. Must demonstrate a thorough knowledge and understanding of, or genuine interest in, producing performing arts events and presentations in an educational setting.
• Demonstrated success in managing relationships with performing artists, ensembles, composers, and publishers is required, as is experience in negotiating performance fees and contracts.
• Must be highly organized, motivated, flexible, and an effective team leader and facilitator.
• Must be able to balance multiple competing demands and have excellent judgment, written and verbal communication skills, and computer skills.
• Proficiency in Microsoft Word and Excel are required; experience with database applications is strongly preferred
• Ability to work nights and weekends is a must.
Columbia University is an Equal Opportunity / Affirmative Action Employer.