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Business Analyst
iHeartMedia
San Antonio, TX, United States
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Business Analyst / Salesforce Admin
Job Summary:
Evaluates business processes, anticipates requirements, uncovering areas for improvement, and creating and implementing solutions.
Responsibilities:
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.
• Maintain and customize Sales Cloud and Force.com applications.
• Build custom reports, dashboards, and workflows.
• Manage operational requests and reporting including customer analysis and individual views,
• and troubleshoot issues.
• Evaluate new releases of Salesforce to determine functionality requirements and provide
• detailed information on how changes will apply to all affected departments/users.
• Perform other related duties, as assigned.
• Note: The above description is illustrative of tasks and responsibilities. It is not
• meant to be all inclusive of every task or responsibility.
Experience:
• Bachelors Degree or equivalent experience
• Salesforce Administrator certification strongly desirable.
• Additional Salesforce certifications a plus.
• Related experience with other CRM platforms considered.