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Sr. Director of Agency Services
AH Belo
Dallas, TX, United States
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The Agency Services Director leads the Agency Services Department and acts as a functional director for the department. This includes managing the agency team, cultivating relationships among the teams and business leaders, and overseeing all related operational functions and strategic objectives.
• Manages and develop the agency team and its skill sets while embodying a “can-do” spirit in a fun team environment
• Ensures editorial and creative teams’ strategies are aligned in order to meet deadlines and create a smooth workflow.
• Act as liaison between agency services and client services to ensure profitability for B+C while meeting clients’ needs.
• Balancing staff workload and managing departmental budgets
• Build a collaborative business relationship with business leaders (MAC) and various internal operational teams.
• Oversee strategy, process, quality, and execution of agency services’ products
• Set pricing and manage rate card updates.
• Manage vendor contracts and vendor relationships.
• Innovate products and stay on top of industry trends and best practices, technologies,
• competitive landscape, etc.
• Identifying new opportunities in the content marketing landscape
• Works with sales departments at Belo + Co and Belo Media Group for new business pricing and decks
• Manage and drive process improvements for the department
• Take high-level business goals and define metrics, presentations, and reports/dashboards that track progress, influence organizational behavior, drive forward-looking strategy, and identify areas of improvement.
• Track billable rates, utilization and capacity for service delivery teams.
• Lend insight into structuring and restructuring deals that will yield a risk averse delivery scenario.