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Call Center Agent Wynn Nightlife
Wynn Resorts
Las Vegas, NV, United States
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Job Title: Call Center Agent Wynn Nightlife
Job Description and Responsibilities:
Wynn Resorts is the recipient of more Forbes Travel Guide Five Star Awards than any other independent hotel company in the world. Wynn Las Vegas opened on April 28, 2005 and was once again named the best resort in Nevada on Condé Nast Traveler’s 2018 “Gold List,” a title received for the tenth time. Wynn and Encore Las Vegas feature two luxury hotel towers with a total of 4,750 spacious hotel rooms, suites and villas, approximately 192,000 square feet of casino space, 21 dining experiences featuring signature chefs and 11 bars, two award-winning spas, approximately 290,000 square feet of meeting and convention space, approximately 103,000 square feet of retail space as well as three nightclubs, a beach club and recreation and leisure facilities. In addition to two luxury retail esplanades, a Strip-front expansion, Wynn Plaza, is currently under construction and is scheduled to be completed by the third quarter of 2018.
The Call Center Agent for Wynn Nightlife responds to every guest inquiry professionally in a skilled, warm and engaging manner.
Job Responsibilities:
*Answering and efficiently handling or directing incoming calls
*Maximizing opportunities to confirm nightlife reservations sales
*Inputting nightlife reservations in the appropriate computer systems
*Providing callers with necessary confirmation
*Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
*Listening and documenting information accurately while on calls
Job Requirements:
*Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
*Willingness to work a flexible schedule that varies according to business needs
*Must be able to work swing shift and weekends
*Reading and communicating (writing and speaking) fluently and professionally in English
*Knowledge of languages additional to English is preferred
*Minimum of one year work experience in a high-volume call center
*Previous Nightclub experience desired
*Must be computer literate and proficient in MS Office
*Must be able to type at least 30 WPM
*Requires the ability to work efficiently and within a team environment