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Operations Manager
Blizzard Entertainment
Burbank, CA, United States
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Operations Manager, Blizzard Arena
The Operations Manager will coordinate operations, logistics, and perform management functions at Blizzard Arena. The Operations Manager will be responsible for day-to-day operations and working with the Senior Studio Manager to ensure all event and studio needs are met. This position will work closely with staff to provide a high-level customer service in order to ensure a friendly, safe environment at all events, and work with operations team on developing policies and procedures. Additionally, the Operations Manager will handle daily logistics of show and crew operations.
Responsibilities
• Responsible for project managing events and day-to-day studio/Blizzard Arena operations. In constant contact with event managers and producers to make sure all needs of the show are met, addressed and resolved.
• Work closely with various teams on developing policies and procedures, assisting in operations planning, cost estimates, and overseeing staff for Blizzard Arena shows and projects.
• Ensure a high level of customer service, oversee day of show operations at venue and work with staff to create a friendly, safe environment at all events through proper training and management.
• Act a primary liaison between Blizzard Arena and the Burbank Studios (landlord) for all special requests, including (but not limited to) – scheduling, special event and filming requests and logistics, and sponsor activations.
• Work with facilities staff and engineering to track and prioritize any building needs including maintenance, repairs, and upgrades.
• Plan and coordinate logistics of crew and vendor studio access and on-site needs (including staffing, credentials, access control, work space needs, etc).
• Create and distribute regular status reports including project, event, and building updates.
Requirements
• A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Business Management or related field
• 3-5 years of related work experience
• Experience in managing a venue or broadcast studio, events operations, and managing a team
• Strong written and verbal communication skills
• Strong organizational/ project management skills with the ability to multitask and prioritize work load
• Ability to work flexible schedule including nights, weekends, and holidays
• Computer savvy and proficient in MS Word, Excel, Outlook
• E-sports event and live broadcast experience preferred
Pluses
• Passion for Esports and Gaming.
• Experience working as a Project Manager in the Esports or Gaming Industry.
• Formal project management certification such as PMP.
Required Application Materials
• Resume
• Cover Letter which should include:
◦ Why you are interested in working at Blizzard
**Only submittals with Cover Letters will be considered.