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E-Solutions Communication Specialist
Bose Corporation
Westborough, MA, United States
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The E-Solutions Social Media Support Team role includes a wide range of activities across many online channels and social media. The role is designated as a point person who works with the both E-Solutions and online community manager. Interfaces with E-solutions leadership team on overall best practices for all online interactions. Responsibilities include ensuring the team represents the voice of Bose in all social media interactions, including the overall collaboration with other global Bose organizations. The goal is to ensure that we are consistent in our efforts to promote our brand online and provide the best service to our customers.
• Lithium community forum moderation
• Encourage the “We’re here to help” approach with the team for online customer interactions
• Respond to online reviews and support customers directly when necessary
• Respond to Best Buy/Amazon Ask & Answer
• Work with other teams to acquire most up to date product information and provide accurate guidance to customers online
• Maintain and manage scheduling to ensure response SLA’s are being met consistently
• Monitor and respond to reviews on app stores for Bose apps as needed
Skills / Competencies
• Exhibits a professional/conversational tone when writing online
• Deep knowledge of Bose products with an emphasis on Wi-Fi enabled SoundTouch products
• Ability to multitask and provide support on any activities where assistance is needed
• Proficient with use of Facebook/Twitter and support forums
• Familiar with internet culture and online interactions
• Strong command of grammar, language, and proper spelling
• Ability to type 40 words per minute