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Hotel Front Desk Shift Manager
Eldorado Resorts
Reno, NV, United States
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GENERAL SUMMARY OF DUTIES: Provide supervisory assistance, support and job knowledge to the various front office positions.
EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS:(Includes, but is not limited to the following.)
• Supervise day-to-day activities of the front desk clerks, and rack clerks;
• Perform pre-shift briefings for all front desk personnel;
• Handle any Guest complaints/problems;
• Assist with group and VIP arrivals/departures;
• Review and make recommendations with regard to scheduling;
• Act as the liaison between the other front office departments with regard to requests for service from the hotel guests;
• Monitor rooms available and the placement of Guests;
• Recommend and assist with the implementation of policies and procedures;
• Adhere to Payment Card Industry Security Standards (PCI Compliance).
• Maintain established procedures of the front desk;
• Monitor clerk overages and shortages;
• Train new and existing front desk clerks;
• Assist Guest services area when required;
• Ensure area is neat and fully stocked as the end of shift;
• Perform periodic reviews and counseling of employees as needed;
• Achieve daily maximum occupancy levels;
• Maintain cohesive and pleasant working environment and remain open to comments and criticisms from co-workers and management.
• Perform other job related duties as assigned by management.
PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Excellent communication skills with the ability to read, write, and communicate verbally in English. Ability to perform basic math functions; use ten-key and computer equipment; supervise and guide staff towards daily goals and objectives; maintain effective working relationships with staff; deal effectively with the public; work flexible hours. Skill in decision-making. Understand and comply with all company and departmental rules, regulations, policies and procedures.
Requirements:
EDUCATION AND EXPERIENCE:
Education: High school education or equivalent preferred.
Experience: Minimum 3 years Hotel Front Desk operation experience required.
Certificate/License: Must be authorized to work in the U.S.