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Sales System Manager
Wynn Resorts
Everett, MA, United States
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Job Title: Sales System Manager - Wynn Boston Harbor
Location: Wynn Boston Harbor
Job Description and Responsibilities:
ABOUT WYNN BOSTON HARBOR Wynn Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.5 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Wynn Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Wynn Harbor Walk.
Wynn Boston Harbor is currently under construction with resort opening anticipated June 2019. Once open, Wynn Boston Harbor will employ over 4,000 team members. We invite you to apply to be a member of the founding Wynn Boston Harbor team.
The Wynn Boston Harbor Manager – Sales Systemis responsible for generating and managing all sales systems reports for conference, convention, sales systems including Delphi, CVent, and ePosposals. This position will generate daily, weekly, monthly reports covering room and group sales revenue, bookings, and more. Responsibilities include, but are not limited to: maximizing opportunities for departmental and company success; maintaining all Wynn Standards; and ensuring excellent guest and team member experience.
JOB RESPONSIBILITIES:
• Ensures all Wynn Boston Harbor core values and property and department standards are implemented and applied
• Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Accountable for the accuracy, confidentiality, and thoroughness of assigned departmental policies and procedures; records and reports.
• Responsible for ensuring that internal policies, federal and state laws, rules, regulations and controls are followed and enforced.
• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Provides professional service to internal and external guests. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team members, with all Wynn contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Wynn brand,
• Tracks and reports on proposals, sales, and revenue generation.
• Acts as the “Lead Catcher” for incoming leads thru the various channels such as property website, Cvent, Meeting Broker, etc. and assigns lead to the appropriate sales/catering manager to respond to.
• Delphi Administrator trouble shooting any issues occurring in the system.
• Maintains Delphi property set up fields are updated and accurate to include all sales and catering merge templates such as contracts, proposals, and all other merge documents.
• Maintains other sales applications as part of Delphi such as Cvent, Meeting Broker and eProposal to ensure all information is accurate and updated when necessary.
• Management and monitoring of all meeting details entered into Delphi for bookings.
• Tracks sales team lead referrals to Wynn Las Vegas and leads coming to Boston from Las Vegas sales team.
• Generates reports regarding team progress
• Supports team evaluation of progress, identifies areas for improvement.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.
Job Requirements:
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:
Bachelor’s Degree or above in a related field or equivalent experience required.
Minimum three (3) years of experience.
Requires proficiency in Microsoft Office specifically Outlook, Word, & PowerPoint. Mastery of Excel preferred.
Candidate must have experience with planning and project management.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Experience with hotel sales systems preferred. Ex
perience working with Microsoft Repport Builder and Microsoft Visual Studio a plus.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Mathematical Skills & Reasoning Ability:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to analyze financial data to forecast, model, and succinctly present to senior management alternate scenarios to consider.
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.
Work Environment:
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.