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Table Games Training Coordinator
Eldorado Resorts
Reno, NV, United States
Job Details - this job has expired, please see similar jobs below
Eldorado Resorts Inc., a top five regional gaming company in the industry, is looking for a dynamic, positive, energetic person with experience in staff management or call quality to help develop, promote and coordinate our revised Call Quality Program! With explosive growth forecasted as we take on new business, we’re searching for the best and the brightest. Is that you?
Eldorado Resorts Inc. is an employer that values its team members and provides many unique benefits. Some of these include:
BENEFITS and PERKS
• Paid training
• Medical and dental benefits
• On-site Medical Health Center
• Paid time off
• Retirement planning options (401(k))
• Subsidized Employee Dining Room
• Paid Lunch Break
• Commuter Benefits
• Holiday Gift Cards for Employees
• Employee Discounts to Restaurants & Shows
GENERAL SUMMARY OF DUTIES:
Technical maintenance for Table Games Dealers. Evaluate, train, and maintenance, dealer technical abilities and function in a support capacity for the Table Games managers. Various administrative duties.
Essential Functions: Includes but is not limited to the following:
• Train and evaluate high and low limit dealers.
• Maintain departmental employee files, attendance data and variation records
• Coordinate most communications between Table Games and other departments ie: HR, Benefits, Payroll, MIS, etc.
• AS400 computer work for records maintenance
• Answer all phones calls, direct calls, take and pass on accurate message
• Type letters, reports and memos as requested
• Process incoming and outgoing correspondence
• Order office supplies
• Prepare, control and process Personal Transaction Forms and attachments for reviews
• Email messaging (receiving/reading and responding/sending)
• Monitor and notify managers of employee attendance issues
Requirements:
Skills, Knowledge, Abilities and/or Experience Required:
Must have a minimum of ten years Table Games dealer/experience. (Minimum of 5 years dealing.)
Employee may not be related to anyone in the Internal Audit Department by marriage or birth
Able to provide our guests with excellent customer service
Easygoing pleasant demeanor during all guests encounters
Excellent communication and observation skills
Fully self motivated
Well versed in office etiquette practices
Phone skills
Professional phone manner
Handling multiple lines
Accurate message taking
Properly directing calls
Security minded to ensure a safer environment for our guests and office area
Good public relations skills
Command of the English language with respect to understanding it, speaking it, reading it and writing it legibly
Working knowledge of Eldorado policies
Able to sort and count
Typing, computer, clerical, reception and secretarial skills
Detail orientation
Must be at least 21
Hight Schol or equivalent preferred