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Senior Director, Billing Operations
Spectrum
Stamford, CT, United States
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Sr. Director, Billing Operations - Mobile
JOB SUMMARY
The Senior Director, Billing Operations is responsible for the success of the Billing Operations Department in ensuring successful operation and implementation of all products and services in the Charter Mobile Billing Platform. This person will be responsible for implementing effective operational controls for the organization, and will provide supervision for staff in the Operations and Implementation teams.
MAJOR DUTIES AND RESPONSIBILITIES
• Directs management, oversight, planning and development of Billing Platform capabilities, consistent with Charter business plans and strategic initiatives.
• Attract, develop, coach, and retain high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance.
• Lead the day-to-day management of the Operations department.
• Manages negotiations with current and potential vendors, as appropriate.
• Leverages and partners with Billing Platform vendor to ensure Charter provides solutions to meet the business requirements.
• Implement programs and processes to ensure and maintain data integrity of the billing systems.
• Direct the implementation of new programs, upgrades, and conversions.
• Provides strategic guidance to Charter leaders regarding the effective use of the Billing Platform.
• Develop and implement standardized processes within the billing systems.
• Interpret audit results to confirm accuracy.
• Performs other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Skills /Abilities and Knowledge
• Demonstrated ability and experience utilizing judgment, problem solving, decision making and negotiation skills
• Ability to direct, manage and motivate a team of leaders and staff
• Demonstrated ability to convert strategic goals into workable and sustainable programs
• Extremely strong verbal/ written communications skills, strong computer skills (MS Word, PowerPoint, Excel, Project, etc.) with presentation and customer facing experience
• Ability to focus on overall strategy of the company
• Strong team and relationship building skills
• Ability to effectively manage large and complex projects
Education
Bachelor’s Degree or equivalent work experience; Master’s Preferred
Related Work Experience Number Of Years
TV, Internet, Voice Leadership Experience 10+
IT Desktop Application Development Experience 10+
Billing Systems and Related Technology Leadership 10+
Experience
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to positively influence and persuade
Acts independently or with limited direction
Effective communications skills including presentation skills
Ability to plan, prioritize and organize effectively
WORKING CONDITIONS
Office environment
Some Travel required