This job has expired, please see additional jobs below
VP, Credit Services
Spectrum
Stamford, CT, United States
Job Details - this job has expired, please see similar jobs below
Agile
JOB SUMMARY
The Vice President, Fraud will be a primary leader in fraud operations and will focus on creating, implementing, monitoring and controlling customer onboarding and usage practices to minimize fraud and protect customers while enabling business growth. The function will lead implementation of tools and processes to control onboarding fraud and manage teams/vendors to review and resolve fraud concerns related to customer acquisition and ongoing usage. The primary focus of the role will be to support the mobile business line but will also extend to core cable and success measurement will be to control acquisition and usage fraud at acceptable levels to ensure profitable business growth.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
• Lead the Credit Services Fraud operations
• Provide strategic thought leadership to establish a new fraud function at Charter
• Support design, development and implementation of fraud control tools, tactics and procedures for management of onboarding fraud as it relates primarily to mobile and secondarily to cable customers.
• In coordination with Marketing, Sales and Operational groups develop and socialize risk screening policies that will determine high risk customer connects and ensure low risk customers are not unnecessarily impeded from subscribing.
• Develop review processes to resolve cases of suspect fraud for acquisition and usage, within approved SLAs.
• Maintain comprehensive understanding of Fair Credit and Reporting Standards Act, as well as related State regulations in order to ensure legal compliance.
• Bring best practices from mobile, financial services and other mass consumer companies with significant potential fraud exposure.
• Ensure consistent and continuous cost/benefit analysis to ensure tactics and services deliver optimal results.
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Recommend and implement a resourcing strategy for the fraud function.
• Oversee contractor and outsource strategy to ensure optimal, cost effective performance results.
• Assure compliance with all external regulatory agencies and organizations for all areas of responsibility.
• Utilize continuous quality improvement philosophies, techniques and tools in all aspects of the position.
• Develop supportive working relationships with other functional executives and support team leaders to ensure a seamless continuum of effort towards overall business goals.
• Align all work and resource management with mission, vision, philosophies and values, goals and strategic imperatives.
REQUIRED QUALIFICATIONS
General Skills / Abilities and Knowledge
Familiarity and experience in the mobile phone industry with specific and deep experience in managing Fraud
Proven track record of developing staff and maintaining a high standard of employee relations
Ability to communicate orally and in writing, in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to define key performance indicators/metrics
Ability to document, prepare and present data-driven presentations
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects simultaneously
Education
Bachelor's degree required. Master’s degree preferred.
Related Work Experience Number Of Years
Mobile telecom leadership Experience 10
General Management Experience 10
Billing Systems and Related Technology Leadership Experience 5+
WORKING CONDITIONS
Office environment
Some travel required