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Manager Customer Service
Taylor Communications
New Brighton, MN, United States
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Description
Position at Curtis 1000 Inc
Curtis 1000 is seeking a Customer Service Manager who will be responsible for providing quality and efficient customer service to customers and the sales force through the daily management of the Customer Service Representatives and Account Manager teams. This includes designing and implementing improved processes and/or operational policies. This position also performs normal administrative duties related to staff to include hiring, motivating, recognizing, rewarding, coaching, developing, counseling, training and problem solving.
Responsibilities Include:
• Provide daily direction and communication to employees so that communications to customer service are answered in a timely, efficient and knowledgeable manner.
• Provide performance feedback regularly to develop others and promote improved behavior. Write and administer performance reviews for skill improvement.
• Respond to and effectively resolve customer and sales issues that require management input or resolution.
• Work as a member/leader of special or on-going projects that are important to area/process improvement as needed.
• Set the standard for developing professional and effective working relationships with the sales representatives and customers.
• Direct and participate in process improvement events using a variety of tools to include Six Sigma, 5S and Lean Operational techniques to include ongoing continuous improvement.
• Maintain a high level of morale among employees through effective leadership and communication.
• Lead by example and act with high integrity at all times.
Minimum Qualifications:<span
• The minimum education required for this position is a Bachelor’s Degree or four to ten years related professional experience and/or training; or equivalent combination of education and experience.
• 3 – 5 years of previous supervisory/management experience.
• Ability to develop and motivate a team along with strong interpersonal skills.
• Must be able to manage multiple tasks, projects, and priorities and easily adapt to changing situations.
• Ability to effectively present information one-on-one and in small group situations to customers, clients and other employees of the organization.
• Excellent problem solving, follow-up, and organizational skills.
• Ability to communicate and work effectively with a variety of audiences and teams within the facility.
• Intermediate Computer Skills- Word, Excel, E-Mail, File Management.
• Excellent Customer Focus.
About Our Company
We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.
Curtis 1000, a business communications company, is as dedicated to our employees as they are to helping our clients express their uniqueness while improving their operational efficiency. Our direct marketing and communications process/print management solutions are individually tailored for each client to maximize results internally and in their markets.
Even as a 130-year-old company Curtis 1000 feels brand new. Since we’ve always been about bringing value to our clients, we have armed ourselves with innovative ad-agency-quality ideas, invested in state-of-the-art technologies, and developed our capabilities to ensure implementation through just one supplier: Curtis 1000.
As a foundation for success, the Curtis 1000 advantage includes our affiliation with Taylor Corporation, one of the largest privately held companies in the U.S., as well as one of the top-10 providers of personalized communications in North America. A forward-thinking organization, our shared values and purpose of creating opportunity and security for our employees is at the core of everything we do. Taylor’s more than 80 affiliated companies with 14,000+ employees are located across North America, China and Europe, and serve over half of the Fortune 500 companies and millions of small businesses and consumers.
“Curtis 1000 is an equal opportunity employer of minorities, females, individuals with disabilities, and protected veterans.”