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Customer Relationship Specialist
Taylor Communications
North Mankato, MN, United States
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Description
Position at Carlson Craft, Inc.
Carlson Craft, a company set out on a mission to help people communicate and celebrate all of life’s most important events through personalized social stationery has an exciting opportunity. Carlson Craft strives to provide our retailers and customers with new designs, services, technologies and tools for selling and ordering our robust line of social stationery products including wedding invitations, graduation announcements, baby announcements, party invitations, holiday cards and so much more! Our commitment to our partners is to make it easy and smooth to do business with us and that’s where you come in! Join a motivated team that prides itself on respect, passion for our work and our customers, fresh ideas, responsibility and accountability.
Shift Available
• Monday - Friday, 8:00am – 4:30pm
Responsibilities Include:
• Verify the accuracy of order data before it is typeset.
• Typeset the order on the computer, making sure to accurately enter the information in the correct point size, font style, format, and wording.
• Locate and correct data entry errors, or report them to supervisors.
• Check completed work for spelling, grammar, punctuation, format, ect. to verify quality.
• Answer incoming Channel Partner calls.
• Making outgoing calls to dealers when the order is questionable.
• Answer dealers' questions about a particular product or about our website. Pull the catalog or go online to view the product to review with the dealer.
• Address dealers’ concerns on orders that have already been shipped, corrections, or credits.
• Pull customer information in system and make appropriate changes in computer system.
• Work on dealer quotes and any etiquette questions dealers may have.
• When appropriate, do tele-sales to current dealers to place catalogs.
Minimum Qualifications:
• Previous customer service experience required
• Multi-tasker
• Knowledge using a PC
• Verbal and written communications are essential because of dealer interaction
• Must know math because of quotes that are made to dealers
• Detail oriented
• Good organizational skills
• Must work well independently and in a group
About Our Company
We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, PTO (paid time off) and Holiday Pay.
Carlson Craft is a company set out on a mission to help people communicate and celebrate all of life’s most important events through personalized products. We strive to provide our retailers and customers with new designs, services, technologies and tools for selling and ordering our robust line of products including wedding invitations, graduation announcements, baby announcements, party invitations, holiday cards and so much more! Our commitment to our partners is to make it easy and smooth to do business with us and that’s where you come in! Join a motivated team that prides itself on respect, passion for our work and our customers, fresh ideas, responsibility and accountability.