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Key Account Manager Engineering & Technology
Elsevier
New York, NY, United States
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Are you the experienced Account Manager (AM) with a strong track record of sales success, eager to contribute to our Global Sales division! Our Corporate Account Manager vacancy can be your next challenge!
The Account Manager plans and manages the overall corporate account base that’s engaging in scientific research. They work with multiple stakeholders within the corporate research community and research libraries, and is the primary strategic account owner driving the overall Elsevier business (all research products) at the account in his/her territory.
Working together!
The AM is the main strategic account planner – ensuring other sales roles and Elsevier stakeholders are aligned with the overall account strategic plan and account engagement plan. The AM encourages, facilitates and leverages the other sales roles (Solution Sales Manager, Customer Consultant) in order to optimize Elsevier‘s business at the account –working with Solution Sales Managers (SSM) to drive new sales of specific solutions, and working with Customer Consultants (CC) to ensure customers get the most value out of our solutions so as to secure renewals and future growth. You will report to the Regional Account Director. This position is Home Based travelling to accounts within the region.
Your responsibilities:
• You are responsible for customer loyalty and customer satisfaction. This means you are the expert on the customer; you know everything about the customers’ business, strategy and research needs, budgets and competitive products at the customer. You translate this knowledge into applications for the holistic Elsevier value proposition and the solutions we offer.
• Prospecting Action and New Account Acquisition is fully half of the responsibility of this role.
• As the Account Manager you are responsible for meeting or exceeding the annual revenue targets and achieving long-term growth of overall Elsevier business at the account or territory. Next to that, you will deliver the content value story to the customer (project managers, researchers) and drive customer value perception of Elsevier content, products and services. Leads or drives high value, complex and potentially highly political negotiations
• AMs are responsible for successfully meeting current year and longer term revenue growth goals by working together with the other sales roles (SSM/CC) as a tight-knit team in the territory.
• AMs interact with various stakeholders at an account – not just the commercial buyer – and work to transform the value perception of Elsevier‘s core offering with researchers at the account.
• Build long-term Elsevier success in your territory.
• Responsible for new-sales within existing accounts for ScienceDirect Journals, Scopus, ebooks
• Responsible for strategic account planning, ensuring appropriate input from other stakeholders, and focusing on the customer’s business strategy.
Our Requirements:
• Experience calling on corporate institutions selling complex products at c- level is desired.
• Expertise to program manage complex matrix of internal and external stakeholders is helpful
• Experience using complex enterprise software tool would be desirable.
• Background in managing large complex customers driving customer engagement and growing sales within accounts required
• Experienced in working in an international matrix organization is helpful
• Strong communication (verbal including on-line delivery and written) and presentation skills
• Strategic, consultative selling approach
• Enthusiasm and energy is a must!
• Bachelor's degree required
What we offer
We are the leading provider of scientific, technical and medical information and tools in the world that help our customers improve scientific and healthcare outcomes. We welcome you to a truly global, dynamic and challenging environment offering great opportunities to develop yourself.
• Competitive base salary
• Generous Commission and bonus plan based on performance
• Excellent medical, dental & savings plans
• All expenses and travel fully paid
• Excellent hands-on training program and a team to support you
• Numerous online resources to assist with self-development and career progression
Elsevier is the world's leading provider of scientific, technical and medical (STM) information, tools and resources. A global company based in Amsterdam, Elsevier partners with scientists, researchers, healthcare providers, educators and decision-makers in academic institutions, governments and corporations to help them find, evaluate and use information. Our breadth of content is unparalleled, spanning virtually every STM field in the world and includes such distinguished brands as Gray's Anatomy, The Lancet and Cell. Using innovative technology, we deliver our content through tools that help our customers be more productive and successful in their work. ScienceDirect delivers the worlds' leading journals electronically to over 11 million readers in 200 countries. And physicians in 95 percent of teaching hospitals rely on ClinicalKey to get critical information that can save lives. Elsevier employs over 7,000 people in more than 70 offices worldwide.
We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.