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Loss Prevention Agent
Six Flags Entertainment Corporation
Bowie, MD, United States
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Job Description
ROLE SUMMARY Responsible for providing "plain clothes" field surveillance for the Loss Prevention department and for protecting the assets of the park's guests, employees and company. Agents will utilize surveillance techniques to conduct observations of employees and guests suspected of impropriety.
KEY DUTIES AND RESPONSIBILITIES
• Conduct in-park, external investigations of loss situations, including re-sale of tickets, theft of goods, vandalism, theft of services, fraud investigations, etc.
• Apprehension of guests involved in loss.
• Conduct external interviews of guests involved in loss.
• Conduct witness interviews to document details of events.
• Prepare legal documentation of observations conducted.
• Conduct mobile, stationary and video surveillance of internal and external investigations.
• Maintain "cover" at all times.
• Report any behavior that may be detrimental to Six Flags, including: theft, policy and procedural violations, safety violations, poor service, and unfriendly behavior.
• Report in an objective and fair manner.
• Recognize proper and improper behavior.
• Testify to observations when required.
• Interact with guests of all ages and explain legal consequences of actions.
• Meet with Loss Prevention Supervisor daily to receive areas of concentration and special assignments.
ADDITIONAL DUTIES AND RESPONSIBILITIES
• Comply with all Six Flags America policies and procedures.
• Perform all delegated tasks assigned by Loss Prevention management.
• Adhere to Corporate standards as stated in departmental training manual.
ORGANIZATIONAL RELATIONSHIPS
• Directly reports to Loss Prevention Supervisor
SKILLS AND QUALIFICATIONS
• Must be at least 18 years old.
• High School diploma or equivalent and some college work preferred.
• Excellent written/verbal communication skills.
• Ability to interact in a professional and positive manner with Park management, Loss Prevention team members, and guests while maintaining the highest level of professionalism and integrity in a team environment
• Must be detail oriented, highly motivated, and a self-starter.
• Able to stand and/or walk for long periods of time outdoors in extreme heat/cold and sun.
• Be available to work flexible hours at nights and on weekends.
• Able to pass a thorough background screen including criminal background and credit history checks.
• Reliable transportation.