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Guest Services Representative
Six Flags Entertainment Corporation
Bowie, MD, United States
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Job Description
Position Summary: This position is primarily responsible for assisting Park Guests with park information, compliments, and concerns through World Class Service.
Specific Duties and Responsibilities
• Provide World Class Guest Service to all guests and employees.
• Assist Guests with general park information, submitting feedback regarding experience, troubleshooting technological difficulties.
• Adhere to and enforce company policies and procedures while ensuring guest satisfaction.
• Evaluate guest concerns and perform any necessary task to improve guest satisfaction.
• Maintain positive interaction with all guests and fellow Team Members.
• Operate computerized system to track guest recovery methods and orders.
• Maintain paperwork documentation regarding guest service recovery and till management.
• Ensure accountability of cash bank; give appropriate change and receipts.
• Handle all guest problems in a calm, professional manner.
• Knowledgeable of all park information, policies, and procedures.
• Ability to sit, stand or walk for long periods of time.
• Work to resolve all guest comments/concerns brought to your attention.
• Enforce all Six Flags policies and standards on a daily basis.
• Be an active member and role model for the Operations Team.
• Perform all other duties as assigned by park leadership.
Reporting Structure
• Reports directly to Admissions Supervisors.
Minimum Requirements
• Must be at least 18 years of age.
• Previous experience at Six Flags America is preferred.
• Must possess a friendly and positive attitude.
• Ability to work outdoors and on foot for long periods of time.
• Exhibit demonstrated leadership qualities.
• Will be required to work various shifts as project and park needs dictate, including nights, weekends and holidays.
• Excellent communication skills, both written and verbal.
• Must have the ability to stand, walk, crouch, bend, stoop, kneel and lift up to forty pounds occasionally.