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Customer Service Representative
Taylor Communications
Toccoa, GA, United States
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Description
Position at Taylor Communications Inc.
The Customer Service Representative (CSR) is responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As the CSR, you must convey to the customer a sense of expertise in our products and solutions. The CSR is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.
As a Customer Service Representative, you play an integral part in meeting all company goals:
• Guarantee satisfaction and value for our customers.
• Contribute to a work environment that fosters pride in being part of a winning team
• Contribute to the company’s goals of achieving cost efficiencies by maintaining high productivity and quality standards..
You are responsible for supporting the company vision and mission. Because you will be in contact with current and prospective customers, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.
Responsibilities:
• Manage calls professionally, efficiently and with good communication skills.
• Process customer orders in a courteous, efficient, and timely manner.
• Attend to customer questions, complaints and concerns immediately, and facilitate complete resolution. Engage appropriate resources to resolve service issues if necessary.
• Troubleshoot customer issues, catalog issues and order tracking.
• Understand and appropriately use the company pricing system and policies.
• Review estimates and invoices for accuracy.
• Manage workflow to meet customer deadlines in a team environment.
• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
• Identify opportunities to utilize multiple solutions to help execute a customer’s needs and requirements.
• May act as a coach/mentor to other CSR’s.
• Support customers through service, education, and effective problem solving. Involve appropriate team/company staff members as needed.
• Coordination of projects if necessary. (custom reports, rebranding, kitting, etc.)
Minimum Qualifications:
• High School Diploma or equivalent is required.
• Prior customer service related experience and basic computer operation skills, accurate typing ablity (35 WPM or more) are needed.
• Ability to read, interpret, and decipher general written instructions from documents such as work orders, operating procedures, or other job specific written documents.
• Must have exceptional ability to communicate effectively with fellow employees and/or customers in person, via the telephone, and email.
Preferred Qualifications:
• Ability to perform basic mathematical functions such as addition, subtraction, multiplication, and division in all units of measure using whole numbers, common fractions, and decimal.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form as well as respond in stressful and/or difficult situations with unsatisfied customers
About Our Company
Taylor Communications, Inc. is a recognized leader in the healthcare, financial services, retail and industrial markets. With over a century of expertise and a solutions-driven portfolio, the company helps its customers advance their reputations through improved communication with consumers, patients, employees and other stakeholders.
As a foundation for success, the Taylor Communications Advantage includes our affiliation with Taylor Corporation, one of the largest privately held companies in the U.S., as well as one of the top 3 personalized marketing solutions providers in North America. A forward-thinking organization, our shared values and purpose of creating opportunity and security for our employees is at the core of everything we do. Taylor’s more than 80 affiliated companies with 12,000+ employees are located across North America, Europe, Bulgaria China, India, and the Philippines, and serve over half of the Fortune 500 companies and millions of small businesses and consumers.
We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.