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Associate Client Success Manager
Integral Ad Science
Chicago, IL, United States
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Are you someone who likes to have fun at work? Are you passionate about driving results and making an impact? Do you enjoy working in a fast-paced, dynamic environment where no two days are the same? If so, we want to speak with you!
We’re seeking a seeking a highly-motivated Associate Client Success Manager to join our growing Client Success Team in Chicago.
The primary focus of the Associate Client Success Manager role is to partner closely with departmental resources to oversee accounts and deliver excellent customer service. Associate Client Success Managers will contribute to the successful delivery of our solutions and ensure client campaigns meet their goals and objectives.
Our experienced Client Success Team prides itself in assisting advertisers and agencies alike in making informed decisions about their Digital Media planning and spending. To succeed in this role, you will need to forge strong connections with key stakeholders and work to align client objectives with IAS products and offerings.
What you’ll do:
• Develop strong knowledge of the IAS product stack and inner workings of the organization by attending internal and external meetings
• Support departmental efforts to ensure the timely and successful delivery of IAS solutions
• Cultivate an understanding of client business objectives, goals, and KPIs in order to contribute ideas for best practices and media improvement suggestions
• Effectively collaborate with cross-departmental resources to facilitate the verification and optimization process on designated accounts
• Aid in the execution and management of Proprietary Platforms (i.e. Facebook, YouTube, Twitter)
• Aggregate, compile, and send optimization reports to agencies to improve media performance
• Perform basic order-entry and various administrative duties to ensure account needs are logged and executed via Salesforce and proprietary systems
• Become proficient in many facets of the digital advertising ecosystem including media sellers, media buyers, audience trackers, data providers, ad servers, SSPs, DSPs DMPs etc.
What you’ll need:
• 2+ years’ experience in ad tech, agency or brand experience
• Proven track record of successfully managing projects, innovative thinking, and solving problems
• Strong work ethic and ability to work under pressure in a team environment
• Professional approach to work with a service orientation
• Excellent verbal and written communication skills
• Acute attention to detail
• Self-starter with the ability to organize and execute upon competing priorities to meet daily and periodic deadlines
About Integral Ad Science
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions to empower the advertising industry to effectively influence consumers everywhere, on every device. We solve the most pressing problems for brands, agencies, publishers, and technology companies by verifying that every impression has the opportunity to be effective, optimizing towards opportunities to consistently improve results, and analyzing digital’s impact on consumer actions. Built on data science and engineering, IAS is headquartered in New York with global operations in ten countries. Our growth and innovation have been recognized in Inc. 500, Crain’s Fast 50, Forbes America’s Most Promising Companies, and I-COM’s Smart Data Marketing Technology Company. IAS was also named to Crain’s Best Places to Work in NYC for the past four years, Great Companies to Work For in NYS, and AdAge's list of Best Places to Work in the US the past two years.
Equal Opportunity Employer:
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.