This job has expired, please see additional jobs below
Senior Experience Design
Autodesk
San Francisco, CA, United States
Job Details - this job has expired, please see similar jobs below
Senior Experience Design (XD) Strategist
Position Overview
The Senior Experience Design (XD) Strategist we are looking for is an innovative futurist, an accountable product strategist, a creative thinker, a supportive mentor, and a self-motivated team player. Our Principal Experience Designers use creative problem-solving skills to continually challenge the team to think beyond the expected, and ship high-quality experiences our customers will love. They’re seasoned leaders with expertise facilitating conversations to solve complex problems.
Reporting to the Director of Experience Design (DXD) on the Digital Platform Experience (DPE) team, the Senior Principal Experience Designer will drive strategic initiatives to create cohesive and scalable customer experiences that can be leveraged across business units. The role will require top-notch interaction design skills, along with a strategic mindset and ability to collaborate with different functions and divisions. This role may manage a small team of designers in the future. The position is in San Francisco, CA, USA.
Digital Platform Experience @ Autodesk
The Digital Platform Experience (DPE) organization is tasked with creating a best-in-class, self-service experience for customers throughout their relationship with Autodesk. Our focus is on the experience customers have when they evaluate, try, and buy our products; manage their accounts, profiles, and relationships with Autodesk; and seek help and support as they use the products. Our experience design team in DPE includes approximately 50 interaction designers, visual designers, researchers, and prototypers. We partner with product managers, engineers, and data scientists to design and ship great experiences for our customers.
How You’ll Spend Your Days
• Leading experience design strategy by evaluating the current competitive landscape, analyzing future trends in related fields, and identifying the intersection of business needs, customer needs, and technical opportunities
• Maintaining and championing the DPE customer journey that establishes a “north star” for all our design teams and helps us understand the ideal experience we all want to work toward and how we can best prioritize our efforts
• Constructing compelling artifacts (wireframes, conceptual diagrams, journey maps, task flows, storyboards, etc.) that outline present conditions and proposed solutions to gain strategic alignment and encourage innovation within and across the organization
• Leading collaborative sessions with customers and internal teams to explore new design concepts, validate existing designs, and make iterative improvements
• Championing the needs of our customers at all levels of the organization.
• Improving customer experience tools and processes, and scalable experience design standards
• Participating in or leading customer research activities during the planning, strategy development, and early design of solutions
• Partnering with development teams and business leaders to drive successful implementation of great experiences in our software and services
• Fostering thought leadership and a community of practice for experience designers
• Leading design-thinking exercises to break through organizational silos and collaboratively solve complex design challenges
Top Five Signs You’re a Great Fit
You’re passionate about designing a best-in-class, end-to-end customer experience. You have a strategic mindset, and you are brave in the face of complexity. You’re a top-notch interaction designer who embraces the creative process. You’re able to bring business and technical stakeholders along on a customer-centered vision. You have a positive, can-do approach that inspires collaboration and rallies the team toward a common goal.
What You’ll Need to Bring
• 12+ years of professional design experience
• Ability to visualize and prototype intended solutions at various levels of fidelity, from high-level wireframes or mock-ups to conceptual presentations to highly technical documents and diagrams
• Ability to present to a wide range of audiences at all levels of the organization, including senior management and business stakeholders
• Up-to-date expertise in human-centered design best practices
• Experience conducting customer interviews and familiarity with customer research methods
• Excellent communication skills, with the ability to distill complex ideas to their essence
Bonus Points
• Bachelor’s degree in interaction design, new media design, or related field; MS/PhD preferred
• Experience designing multichannel experiences
• Software development background
• Visual or graphic design background
• Experience with agile software design methods
• Experience with Autodesk products
About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity.
Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.