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Client Service Support Representative
AEG
Tempe, AZ, United States
Job Details - this job has expired, please see similar jobs below
The "Shed" is a rapidly growing company that focuses on technical solutions for the music festival industry. We understand destination festivals, the culture and its needs. And with thousands of hours at some of the biggest festivals across the country, we’ve pioneered advanced ticketing and RFID platforms that enhance the festival experience, empower fans and pave the way for a future of unforgettable events. Gingerbread Shed solutions bridge technology and reality for a seamless encounter with epic festivals.
The sole purpose of the Client Services Support Representative is to assist the Director and Managers in the Client Service Department. This may include but is not limited to: event builds, hard ticket orders and on-site festival support. Support representatives exude charisma and positive vibes towards our customers and clients. Above all else, the love of music is an unconditional.
The ideal candidate will be a flexible and innovative individual who excels in thinking outside of the box. They will be nimble and willing to speak their mind in order to ensure that we choose the best solution for the problem at hand. They must be very well versed in general computer and internet technologies.
Additional responsibilities include traveling to and living onsite at LIVE music festivals to provide technical support utilizing wireless technologies and bridging equipment, as well as customer / client support & consulting services. We travel to music festivals to help deploy and train on proprietary technologies.
As a Client Service Support Representative you will:
● Effectively provide technical and user support to ticketing software clients across the US and Canada
● Effectively organize your day to manage multiple tasks and respond to requests/clients/managers in a timely manner
● Onsite Festival support (setup up gates, wireless networks, handheld scanning equipment, etc.)
● Gain a rapid understanding of the live event market
● Quickly gain product and services knowledge
● Maintain strong knowledge of ticketing industry, product and brand
● Ensure high level of professionalism during onsite support and travel
● Complete all assigned tasks and duties in a timely manner
● Remain engaged in company wide operations.
● Quality Assurance testing of products
● Own overall client retention; proactively seek out and resolve any issues with customer satisfaction before they’re even brought up.
● Conduct consultation and strategy meetings with clients.
Essential Technologies:
● Microsoft Windows 7 and 8
● Apple Laptops and Desktops
● Basic networking skills including wifi
● Google Apps for Business experience
Attributes:
● Staff-oriented. You understand that helping staff meet their business goals is critical to success.
● Scrupulous, ethical, and honest. You are beyond reproach in business dealings. Internally and externally, you are known to be reliable, accountable, and trustworthy.
● Service Minded. You are driven to provide exceptional service and feel good knowing you made somebody’s day more productive.
● Flexible and Capable. You manage changing priorities with ease and get the job done. You do whatever it takes.
● Investigative. You enjoy exploring new technology and system features, sharing them with others, and identifying patterns of issues/needs.
● Maintain good documentation. You understand that due to working with a variety of staff in different kinds of technological environments, you need to document staff issues, needs, and records of work.
● Travel is 50% of the job. During the festival season you are there to help provide onsite technical support at music festivals throughout the U.S. and Canada.
Education and Experience:
● High School Diploma or its equivalency; AA Degree or Technology Certification preferred
● 0-1 years of experience required
● Ability to work independently and as a part of a team
● Demonstrated success in performing well under time constraints with limited resources
● Exceptional time-management and organizational skills
● Excellent written and verbal communication skills
● Adept at dealing with ambiguity and a frequently changing industry
● Strong analytical skills