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Specialist 2, Sales Operations (Onboarding)
Comcast
Schaumburg, IL, United States
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Job Summary:
Responsible for administering sales reports and client activity for
Product Sales Support team. Provides analytical and statistical support
and prepares standard sales forecasts, budgets, projections, and other
management reports. Works with moderate guidance in own area of
knowledge.
Core Responsibilities:
• Responsible for administering sales reports and client activity for
Product Sales Support team. Provides analytical and statistical support
and prepares standard sales forecasts, budgets, projections, and other
management reports.
• Prepares daily, weekly, and monthly sales reports. Tracking,
verifying, and reporting data for the Sales team to support sales
initiatives including sales incentives and contests.
• Responds to and resolves basic account calls and/or escalates
non-technical issues for all accounts to the Product Sales Support
Supervisor.
• Receives agreements from product sales team and enters the information
into databases.
• Acts as liaison between Sales, Marketing, and IT to provide
insight-driven and actionable database query requirements.
• Maintains current information on Comcast products, services,
equipment, and marketing promotions.
• Conducts clerical research which requires an understanding of
departmental programs, policies, and procedures.
• Researches, processes, and manage customer escalations.
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Maintain detailed Xfinity pricing and product knowledge
• Stay current on the competitive landscape
• Possess strong communication, organization, and customer service skills
• Have sufficient ability to leverage our billing systems for order entry, and to answer billing and technical questions
• Partners with workgroups across the business to resolve any issues impeding the customer's pending installation
• Proactively communicates with internal customers to provide feedback regarding orders
• Meet or exceed goals in an accountability-based culture
• Independently establishes and organizes daily activities
• Implements effective closing techniques to ensure customer installation objectives are achieved
• Work in a fast paced, office environment, making and receiving a high-volume of customer phone calls
Job Specification:
• Bachelors Degree or Equivalent
• Marketing
• 1 year required and 2+ years of CSG order entry experience preferred
• Previous call center, telecommunications and sales experience preferred
• Generally requires 2-5 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer