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Showroom Box Office Supervisor
Eldorado Resorts
Reno, NV, United States
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GENERAL SUMMARY OF DUTIES: To supervise and oversee all aspects of the Eldorado/Legacy/Circus Entertainment events we are a part of to make sure these events run in a timely and efficient manner
EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.)
• Making sure the shows run in a smooth and efficient manner from both the guest’s and management’s perspective
• To give the ticket agents the tools to make educated decisions and to give them the ability to work on their own
• Provide management with ideas, answers and information needed to make educated decisions
• To work with other departments within the properties to make things run smoothly for everyone
• To work with people outside the properties to increase attendance and awareness of the Tri-Properties and what it has to offer
• To provide a hands-on management team that feels confident in their abilities and works well together
NON-ESSENTIAL FUNCTIONS:
Working with employees in the Box Office or Showroom, helping solve guest complaint issues, working with other departments to make sure their events run smoothly, arrange department functions that create a casual atmosphere that help build team morale and say thank you to employees
Requirements:
PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Must have the ability to provide our guests with excellent customer service, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Must possess computer knowledge, ticketing knowledge, good communication and leadership skills and have good supervisory skills. Must have the ability to be open minded about a situation and make good decisions. Must have previous managerial experience
EDUCATION AND EXPERIENCE:
Education: College degree preferred.
Experience: 2-5 years supervisory in similar setting.
Certificate/License: Must be authorized to work in the United States.