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Summer Intern, Technical Operations
Mediacom Communications
Brookings, SD, United States
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General Responsibilities:
This internship will be exposed to all technical areas within our Broadband Industry. 1/3 of the time will be spent with our field operations/installation staff in the field, 1/3 of the time will be spent with our system/maintenance staff in the field, and the final 1/3 of the time will be spend with our headend staff.
Three Specific Exposure Areas:
1. Installation Staff
• Makes customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
• Generate additional company revenue through effective sales techniques and by offering information about product options , sales campaigns and promotions.
• Analyzes picture quality and judges acceptability of picture delivered following installation of cable service.
• Manipulates connectors, fasteners and wire and uses hand tools.
• Reads signal levels through use of field strength meter; adds and subtracts levels in installation problems; installs connectors on different types of drop cable; maintains proper clearances; installs tap-off devices.
2. System/Maintenance Staff
• Performs field technical work. Responsible for routine maintenance and repair of CATV distribution system and HSD system and for turn-on of new distribution system.
• Maintenance and troubleshoot the trunk system due to equipment and/or power failure.
• Sets trunk levels, sets-up and changes out trunk amplifiers, calculates signal level losses in cable and equipment for trunk lines and distribution lines.
• Installs electronics and makes power connections.
• Properly uses, stores and maintains all test equipment used in system.
• Conducts system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi-annual and annual tests.
• Assumes full responsibility for troubleshooting and repair of the coaxial and fiber distribution system. Prepares estimates for projects, providing bill of materials.
3. Headend Staff
• Primarily responsible for maintenance, repair, additions, alterations and general upkeep of primary headends, secondary headends, hub sights and relay sights, antennas, towers, earth stations. Reception, processing, combining and transmission of standard analog and digital CATV services, high speed and telephony duties as directed by Supervisor
• Performs regular maintenance, repair, testing alignment, alterations and adjustment on all headend equipment including, but not limited to, processors, modulators, demodulators, encoders, decoders, satellite receivers, all types of switchers, fiber optic transmitters, fiber optic receivers, other fiber optic equipment, digital headend equipment, telephony equipment generators, air conditioning, power conditioning and other headend and plant equipment.
• Ability to perform regular proof of performance and other headend and plant testing, documentation and reporting in accordance with FCC rules.
• Performs headend alterations including design changes, service additions, service changes, channel rearrangements, equipment improvements and changes including air conditioning, power conditioning, standby generators, towers, antennas and satellite rx/tx stations.
Experience, Education and Certifications:
• High School Diploma or equivalent (required)
• Must be pursuing an undergraduate or graduate degree in Communications, IT/Networking, Business Administration, or related field.
• Valid driver’s license; satisfactory driving record.
• Ability to interpret and correctly fill out various work order forms provided by the Company.
• Ability to interact with customers and co-workers; ability to communicate verbally.
• Good written and oral communication skills.
Keywords:Intern, Internship, Technical Operations