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Analyst 2, Business Suppt & Analytics
Comcast
Atlanta, GA, United States
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Job Summary:
Responsible for analyzing and evaluating operational performance metrics
and resources. Maps metrics against the Company's operational plans and
tactical/strategic goals to ensure alignment and focus. Creates and
facilitates reporting and analysis to evaluate operational initiatives
and drive operational efficiencies. Develops and maintains standard
reporting measures, quantitative explanation of relevant data, and
ongoing analysis of alternatives and solutions. Quantitatively evaluates
and recommends action plans, based on all operational reporting and
analysis in order to enhance the customer experience and drive
operational efficiencies. Provides financial reporting, revenue analysis
support, discount monitoring, promotional modeling, and
subscriber-reporting issue resolution to various departments within the
company. Works with moderate guidance in own area of knowledge.
Core Responsibilities:
• Provides weekly, monthly, and annual reports. Provides special reports and analysis to support the business as necessary.
• Supports efforts to maintain accurate master data. Extracts data and provides analysis of master and transactional data.
• Must have be able to support, write and execute multilevel SQL queries
• Helps conduct regular audits to ensure data integrity.
• Identifies issues, analyzes available data and information, and
recommends changes to management.
• Creates and maintains multiple operational reporting tools.
• Provides analytical support of actual results against budget and
feasibility of proposed business strategies.
• Consolidates data reports and delivers to help drive data-based
strategic decision making.
• Provides analysis prior to and following any recommended changes.
• Creates and maintains compliance reports that identify discrepancies
within the Company's billing systems.
• Ensures accuracy of data through partnerships with team members.
Provides day-to-day validation and spot checks.
• May prepare reports to be used by other departments to correct billing
issues.
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
Bachelors Degree or Equivalent
Generally requires 2-5 years related experience
General knowledge and practice of administering the NICE NPM system
The ability to support, write and execute multilevel Teradata queries a plus
Comcast is an EOE/Veterans/Disabled/LGBT employer