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Application Support Analyst
iHeartMedia
San Antonio, TX, United States
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Job Summary:
The ServiceNow support engineer will be responsible for creating and maintaining technical solutions on the ServiceNow Platform to meet the needs of IT and various business departments.
Responsibilities:
• Through innovation, develop new solutions and troubleshoot issues with business rules, workflow administration, ACLs, client scripts, UI policies, reporting, and service catalog management.
• Consults with business and IT leaders and project managers to develop appropriate technical solutions
• Advises on options, risk and impacts on business processes and technical architecture
• Communicates technical problems and solutions to both technical and non-technical audiences
Qualifications:
• Knowledgeable in the various versions of the ServiceNow Platform suite
• Understanding of ServiceNow scripting and best practices
• Experience with Incident, Request, Problem, Change, Service Catalog, Facilities, CMDB, Reporting, Knowledge and Custom Applications
• Ability to build ServiceNow reports and dashboards
Required Experience:
• 2+ years working with ServiceNow in a development or support role
• Degree in Computer Science or related discipline is highly preferred
• ServiceNow System Administrator Certification required
• ServiceNow Application Developer Certification preferred