This job has expired, please see additional jobs below
Analyst, Work Force Management
Mediacom Communications
Blooming Grove, NY, United States
Job Details - this job has expired, please see similar jobs below
GENERAL RESPONSIBILITIES:
The primary role is to manage the auto routing functions of the work force management tool to achieve the most efficient routes based on Mediacom’s business rules. The Analyst I will assist the department with any routing or quota related inquires. Offers support with various technical aspects to Field Support Center, Field Operations, and sometimes Customer Care.
SPECIFIC RESPONSIBILITIES:
• Build and maintain auto routing plans and filters in Work Force Management tool.
• Qualitative analysis of auto routing effectiveness and efficiency.
• Support Field Support management and front line representatives.
• Create audit response to all Field Operation inquiries.
• Required to work directly with IT Workforce Management.
• Supervise management area creation and modifications of new contracting companies.
EXPERIENCE/SKILLS:
• Associate Degree required.
• Minimum of 2 years data analysis experience required.
• Dispatch/field support experience preferred.
• Knowledge of all Quota/Routing functions.
• High attention to detail.
• Ability to host meetings with strong verbal communication skills.
• Prompt and profession correspondence, strong written skills.
• Ability to work with minimal supervision, strong initiative.
• Ability to exercise discretion and independent judgement.
PHYSICAL REQUIREMENTS:
• Extremely Light – Physical effort normally found in clerical work or the equivalent. Work is primarily sedentary; however, occasional handling of small objects (up to approx. 10 lbs.), and occasional walking or standing may be required.