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Telephone Activation Specialist
Mediacom Communications
Chillicothe, IL, United States
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GENERAL RESPONSIBILITIES:
The Telephone Activation Specialist is responsible for reviewing; processing and resolving telephony activation orders that may create an error or jeopardize a scheduled installation.
SPECIFIC RESPONSIBILITIES:
• Examine and understand errors that are produced as part of the telephony order entry process, and seeing those issues through to resolution.
• Manual order entry into multiple systems, including Neustar, Maestro Lite, Metaview Web, and others
• Manually updating order status through management of the order Tasks in CSG.
• Toll Free order processing.
• Verification and validation of required documents for order entry
• Direct contact with customers and coordinators in resolution of problem orders.
• Interact with Clearing House to resolve rejected or reschedule orders.
• Resolve preferred carrier freezes.
• Perform other duties as directed or required.
• Ability to work required days and hours.
PREFERRED EXPERIENCE/SKILLS:
• High School Diploma or equivalent.
• 6 Months experience as a Telephone Activation Specialist (Residential)
• Successful completion of Mediacom training programs.
• Working knowledge of telephony service and Mediacom telephony products.
• Knowledge of Provisioning, Switch, CSG, Maestro tools, and Clearing House order processing.