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IT Summer Intern - Network Operations
J2 Global
Hollywood, CA, United States
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Description
About j2 Global®, Inc.
Founded in 1995, j2 Global [NASDAQ: JCOM] provides services through its two divisions: Business Cloud Services and Digital Media. The Business Cloud Services Division offers Internet fax, virtual phone, hosted email, email marketing, online backup, unified communications and CRM solutions. It markets its services principally under the brand names eFax®, eVoice®, FuseMail®, Campaigner®, CampaignerCRM®, KeepItSafe®and Onebox® and operates a messaging network spanning 49 countries on six continents. The Digital Media Division consists of Ziff Davis Inc., which offers technology, gaming and lifestyle content through its digital properties which include PCMag.com, IGN.com, AskMen.com, Toolbox.com and others. Ziff Davis properties reach over 53 million global unique visitors per month. Ziff Davis also operates BuyerBase, an advanced digital ad targeting platform, and Ziff Davis B2B, a leading provider of research to enterprise buyers and leads to IT vendors. As of December 31, 2012, j2 Global had achieved 17 consecutive fiscal years of revenue growth.
Job Duties:
• Monitor, notify, fix and escalate alarms related to production systems.
• Adhere to the shift schedule for the NOC Team and comply with all company and department policies.
• Document issues using the Ticket Tracking System and follow the Escalation and Notification Process.
• Develop and maintain documentation for NOC operations.
• Improve alerting by revising alerts to better reflect the current platform operations.
• Prepare and publish shift turnover reports.
• Create a tool that streamlines a NOC process to improve productivity
Other Responsibilities:
• 2+ years computer operations experience in a multi-platform environment (UNIX, Linux, Widows Server)
• Experience with j2 products and their features a plus.
• Experience with monitoring tools such as HP OpenView, Zabbix, SolarWinds, Gomez is a strong plus.
• Multi-tasking, self-motivated and project-oriented. Project Management experience is a strong plus.
• Ability to work individually, within a team, and with other groups.
• Excellent verbal and written communication skills are required.
• Candidate must be well versed in Microsoft Office and will be required to develop process documentation.
• IT Help Desk experience is a plus.
j2 Global, Inc. is an Equal Opportunity Employer.
Our Culture:
At j2 Global®, we work in a culture of collaboration and welcome those who desire to join our growing global community. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.
j2 Global offers competitive salaries, health benefits, a 401k, and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then j2 is the place for you.
About j2 Global
Founded in 1995, j2 Global® (NASDAQ:JCOM) is an award winning, leading provider of Internet services through its two divisions: Business Cloud Services and Digital Media.
The Business Cloud Services Division offers Internet fax, virtual phone, hosted email, email marketing, online backup, unified communications and CRM solutions. It markets its services principally under the brand names eFax®, eVoice®, FuseMail®, Campaigner®, KeepItSafe® and Onebox® and operates a messaging network spanning 49 countries on six continents.
The Digital Media Division, created with j2 Cloud Services’ November 2012 acquisition of Ziff Davis, Inc.
Ziff Davis, Inc. is the leading digital media company specializing in the technology, gaming and men's lifestyle categories, reaching over 117 million unique visitors per month. Ziff Davis sites include IGN.com, PCMag.com, AskMen.com, ComputerShopper.com, ExtremeTech.com, Geek.com, LogicBuy.com and Toolbox.com. Ziff Davis also operates NetShelter, the largest community of technology publishers dedicated to consumer electronics, computing and mobile communications. Ziff Davis B2B is a leading provider of online research to enterprise buyers and high-quality leads to IT vendors.
As of December 31, 2016, j2 Cloud Services had achieved 21 consecutive fiscal years of revenue growth.
Our Culture:
At j2 Global®, we work in a culture of collaboration and welcome those who desire to join our growing global community. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.
J2 Global offers competitive salaries, health benefits, a 401k, and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then j2 is the place for you.
J2 Global® is an Equal Opportunity Employer.