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Front Desk Receptionist
Lee Enterprises
Bloomington, IL, United States
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Description
Position at The Pantagraph
The Pantagraph is seeking innovative, goal-oriented, experienced individual to join our staff as a full-time front desk receptionist. As our front desk receptionist, you are the leader of first impressions and are on the front lines of assisting our customers. Ideal candidates will enjoy working with the public and are dependable team players.
This position handles a high volume of incoming phone calls from a multi-line switchboard phone and directs all walk-in customers. Must be able to provide excellent customer service and have good clerical skills. The successful candidate will have previous switchboard experience. Candidates must also have the ability to juggle tasks and deadlines simultaneously, strong organizational skills, and attention to detail. General computer knowledge and knowledge of Microsoft Office.
Job Duties:
• Monitor all incoming telephone calls
• Refer walk-in customers to the appropriate person or department
• Help walk-in customers with a variety of requests and needs
• Process payments in various databases, along with ringing transactions on the cash register
• Sort all incoming mail for distribution to departments
• Start new subscriber accounts
• Create and update tracking reports as needed
• Complete other duties as assigned
• Maintain a good working relationship with co-workers inside and outside department
• Work scheduled hours to achieve goals and ensure the department runs efficiently
Qualifications:
• Ability to multi-task
• Proficient with Microsoft Office products
• Customer service experience
• Experience handling multi-line switchboard
• Data Entry
The Pantagraph and Lee Enterprises are Equal Opportunity Employers. The Pantagraph is a drug-free employer.