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Lead Project Manager
CenturyLink
Austin, TX, United States
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CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.
Job Summary
Develops, plans and manages implementation of activities for highly complex projects/programs for external/internal customers.
Job Description
• Facilitating and attending frequent meetings with customer including Monthly and Quarterly reviews.
• Working with internal CenturyLink staff and management, including Sales, Product, Operations, Billing, Legal, Pricing and Offer Management, and IT to coordinate CenturyLink resources to address contractual requirements and optimize customer experience.
• Working with Sales and other internal staff to evaluate product and pricing changes, and manage change process with the customer's governance and policies for contract amendments
• Serve as the primary contact for all escalations and work interdepartmentally to resolve issues.
• Provide guidance to field sales staff regarding products and pricing on contracts.
• Responsible for managing content of CenturyLink's internal website for this government contract and reviewing customer's website for this contract for accuracy.
• Responsible for gathering, organizing and centralizing contract details on a regular basis.
• Responsible for documenting and maintaining job aids and improving processes.
Additional responsibilities include oversight of several functional areas:
• Monitoring and reporting for Service Level Agreements, utilization, and Service Management escalation
• Billing accuracy and reconciliation, including billing and service credit.
Desired Skills:
• Excellent analytical, contract/project management, and problem-solving skills
Strong verbal and written communication skills to include:
• Preparing presentations for executives and senior leadership team.
• Preparing Project status reports and effectively communicating with internal and external customer project stakeholders.
• Ability to manage multiple assignments and major projects simultaneously.
• Understanding of internal work groups within CTL to include Sales, Support, Sales Enablement, Pricing and Offer Management.
• Comfortable with presentations to customers using the Microsoft Office Suite, including technical skills to describe pricing options.
• Strong written skills and presentation skills using the Microsoft Office Suite to use Excel, Word and PowerPoint.
• Ability to represent CenturyLink in a professional and positive manner.
• Strong team skills, able to take the lead on projects, manage dependencies to meet project timelines and execute requirements on time.
Qualifications
Bachelor's degree or equivalent education and relevant experience.
6 - 8 years of related experience.
4+ with a Master’s degree.
Requires some progress toward formal, externally recognized project certification requirements (e.g. PMI) or a minimum of 5 yrs of project management experience.
Alternate Location: US-Texas-Austin; US-Texas-Dallas; US-Texas-Houston
Requisition #: 173419
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.