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Commercial Manager
Sky
Palm Beach Gardens, FL, United States
Job Details - this job has expired, please see similar jobs below
We’re part of Europe’s leading entertainment and communications business. With over 22 million customers across five countries, we make life easier by entertaining and connecting people. It’s a genuine team effort. That’s why we want talented people, like you, to join us and help make the future happen.
The Broadband & Talk Commercial team have an exciting opportunity for an accomplished commercial professional. The team is responsible for planning customer retention strategies for the Broadband & Talk business; pivotal to quarterly and annual planning processes.
The perks
As a valued employee of Sky, you’ll benefit from a free Sky Q premium package (one off payment required for installation), an excellent pension scheme, private health care and a share save scheme. There’s a range of other benefits to help you make valuable tax and national insurance savings too.
Your responsibilities:
In this role you will own the retention plans and strategy for Sky’s Broadband & Talk business, and will work with the Trading and RTM teams to improve business performance and take learnings into future plans:
• Forecasting – Build and own robust Broadband churn forecasts, with detail down to the driver level (both quarterly and annual)
• Optimisation – Optimise the plans (e.g. call routing, offer toolkits, RTM performance) to ensure the best possible in-quarter trading result
• Diagnosis – Work with the in-quarter Trading teams to diagnose performance issues as they arise, and embed learnings into future quarterly plans
• Strategy – Set strategic direction for retention of Broadband & Talk products
• Engagement – Drive engagement plans for existing customer base, including test and learn with weekly email comms, and evaluate results
• Stakeholders - Build and maintain relationships with key stakeholders in the Broadband & Talk Trading / RTM teams and other product areas across the organisation
Your skills:
• Education to degree level or highly relevant compensating work experience
• An excellent strategic thinker with an inquisitive mind that is comfortable both in the detail and at a high level
• Highly analytical, commercially-minded and proactive individual with good presentation skills and the ability to step back to see the bigger picture and simplify the complex
• Comfortable working with large MS Excel models and analyses; able to roll detail up to compelling presentations and stories
• Experience operating in a highly-pressurised environment which demands flexibility and multi-tasking
• Exceptional interpersonal, influencing and relationship management skills at all levels
• Communicate in a way that inspires the wider team and influences at HOD and Director level
• Strong knowledge of competitive landscape and potential threats and opportunities
If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today
Happy to talk flexible working
It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.
If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.
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