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Manager
The Cosmopolitan of Las Vegas
Las Vegas, NV, United States
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Job Description
As a Quick Service Manager, you will be responsible for the creation of a personalized experience. Your comprehensive knowledge of service options and ability to communicate expectations will enable your teammates to surprise and delight guests during every stay.
PRIMARY JOB DUTIES:
Duties include, but are not limited, to the following:
• Responsible for assisting the General Manager in creating a world class dining experience.
• Work in conjunction with General Manager to maintain a cohesive department to ensure professional interaction with employees and guests.
• To ensure that the budgeted profit of the department is maintained, analyze financial results and take the appropriate action in areas of poor performance.
• Work in conjunction with General Manager to ensure employees are delivering consistent service to all guests.
• Responsible for knowledge of departmental/hotel Service Essentials.
• Ensures that orders are taken correctly and delivered without delay.
• Address guest concerns.
• Administer all disciplinary action on assigned shift.
• Responsible for administrative duties on assigned shift including payroll, scheduling, days off, section assignments, early outs, etc.
• Responsible for knowledge of menu items and ingredients, functions of service employees, house and hotel rules and regulations, and alcohol awareness training.
• Responsible for knowledge of how other departments relate to the operation of Wicked Spoon, and proactively interact with them to coordinate activities or correct problems.
• Supervise, train and plan, direct all employees on assigned shift.
• Ensure that all rules, regulations, and procedures are in compliance with by employees under supervision.
• Document incidents and events involving guests or employees accurately and in detail.
• Inspect uniforms, cleanliness, identification, etc.
• Keep everyone informed of new procedures and hold daily line ups.
• Ensures a safe working environment.
• Promote teamwork among employees.
• Must provide courteous and friendly service to all vendors and employees.
• Performs other related duties as assigned/required.
• Responsible for complying with Title 26 policies and procedures.
Job Requirements
QUALIFICATIONS:
Required:
• At least two years' experience working in a Quick Service environment.
• At least 21 years of age.
• Working knowledge of all Food and Beverage aspects.
• Working knowledge of Microsoft Word, Excel & Outlook.
• Excellent communication skills.
• Skill in developing, leading and maintaining guest relations.
• Ability to read, write and communicate verbally in English.
• Ability to perform basic and intermediate math.
• Ability to maintain confidentiality of sensitive information.
• Work effectively with other departments and guests.
• Ability to read, analyze and interpret documents.
• Title 26 knowledge.
Preferred:
• Bachelor's degree in a related field.
• Previous work experience within a high volume luxury resort establishment.
• At least one year of experience managing a team under a Collective Bargaining Agreement.
• Experience working with Infogenesis.
• Experience working with Stratton Warren.
PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an office environment and throughout the property in all locations. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment typically allows smoking.
Constant contact with executives, department management, applicants, employees and guests is necessary. Requires prolonged sitting or standing and mobility. Requires bending and reaching. Requires transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs. Requires eye/hand coordination. Requires use of standard office equipment. Requires basic math. Ability to push and/or pull file cabinet drawers weighing up to 5 lbs. Requires the ability to distinguish letters, numbers and symbols. Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.