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VP, Retention
Comcast
Philadelphia, PA, United States
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Summary
Responsible for overseeing the development of a short and long-term retention strategy for the Comcast Business Small-Medium Business segment. Develop and deploy a retention and customer churn strategy while identifying root cause of poor performance through marketing, data, predictive analytics and translates into actionable solutions and key insights. Oversees the organization, promotion, and orchestration of all retention activities and plans to ensure success.
Core Responsibilities
• Lead with a focus on preventing/reducing churn through data analysis and marketing analytics within Small-Medium Business customers.
• Lead a team focused on producing and leveraging deep analytics across the divisions in order to produce trends and market intelligence.
• Collaborate cross functional with key internal stakeholders across HQ and the field/divisions to ensure identification of barriers to success and creates appropriate response tactics/strategies.
• Develops cross channel strategies with peers to ensure Company-wide sales objectives are met.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Education Level
• Bachelors Degree or Equivalent
Years Experience
• Generally requires 15+ years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer