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Customer Service Financial Services Credit Representative
US Cellular
Madison, WI, United States
Job Details - this job has expired, please see similar jobs below
Responsible for processing manual credit applications and evaluating/determining credit upgrades, in accordance with company guidelines, and the accurate input of customer information into the billing system as needed.
• Receives service agreement information by phone or fax from Sales Associates, Agents and Order Processors.
• Processes manual credit verification requests according to company guidelines and determines whether credit upgrades should be granted.
• Contacts references or researches customer accounts where credit decisions are required.
• Notifies Order Processors, Agents and Sales Associates of credit decisions and deposit requirements.
• Inputs service agreement information into billing system, when needed.
• Maintains and makes changes to consumer customer accounts.
• Processes various business applications and maintenance to those accounts.
• Assists in other tasks or projects, including back up to Order Processors, as needed.
• High school diploma or state equivalency certification required; college degree preferred.
• Cellular experience preferred.
• Minimum of two years general office experience with one year in data or order entry preferred, preferably in a large volume order processing environment.
• Experience with credit decision analysis preferred.
• Strong data entry skills required.
• Experience with Windows based PCs, including general office software knowledge required.
• Ability to remain flexible and adaptable in a fast-paced environment required.
• Effective organizational and interpersonal skills required.
• Excellent verbal and written communication skills required.