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Collections Specialist ll- Business to Business
tronc
Lewisville, TX, United States
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Overview
Contribute to the success of tronc, by meeting key performance metrics for the Advertising Receivables Organization through the reduction of delinquency, managing to DSO targets, monitoring customer exposure and maintaining bad debt levels through relationships developed with internal and external customers.
Under general supervision maintain appropriate ongoing customer contact, record notes in customer account records, perform account reconciliations, resolve customer complaints and expedite to the correct department and more as requested. Support activities related to accounts in bankruptcy and third-party collections.
Responsibilities
• Proactively contact assigned customers for delinquent receivables and document communication to maintain account history in system of record.
• Accountable for reducing delinquency on assigned accounts.
• Develop successful relationships with customer contacts and sales.
• Perform account reconciliations as needed to resolve customer issues.
• Applies knowledge and understanding of individual customer accounts to efficiently and effectively handle account balance inquiries, resolve account problems, billing disputes, and other issues as needed to provide quality customer service.
• Effectively communicates with necessary parties on the status of customer issues impacting the company and customer relationship, credit worthiness and outstanding receivables.
• Recommends and prepares documentation in preparation for third party collection referrals. Identify and research open payments on accounts.
• Negotiate payment from delinquent customers to maintain receivables within target by ensuring overall compliance with credit
• Communicate collection progress to management on a regular basis.
• Continuous monitoring of delinquent accounts on a daily/weekly basis to ensure compliance to payment terms and not allow any further exposure to tronc’s booked balances.
Qualifications
Core Competencies
• Ability to organize, prioritize, as well as provide a high degree of service delivery and accuracy in reporting and presenting financial information.
• Ability to communicate effectively both verbally and in writing.
• Strong attention to detail and accuracy.
• Must be well organized and have strong planning and prioritization skills.
• Effective time management.
• Scheduling and monitoring of ongoing tasks by being accountable for managing individual work load and informing manager with workload issues to ensure work is completed on time, accurately and according to department standards and/or commitments to Business Units.
• Strong problem analysis and problem solving skills.
• Ability to work and thrive in a fast paced environment.
• Results oriented and uses good judgment.
• Demonstrates initiative and a self-starter.
• Excellent interpersonal skills, effective in a team environment and customer focused.
Education and Experience Requirements
• Strong understanding of Credit and Collections and Customer Service principles and practices.
• Must have B2B collections experience
• Knowledge of finance principles, financial reporting and financial analysis.
• Proficiency with Microsoft Word and Excel.
• 3-5 years of related experience preferred.
• Associates degree in Accounting, Business or related major or equivalent experience.