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Customer Service Representative
Canon
Boca Raton, FL, United States
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Company Overview
Virtual Imaging, Inc. is a wholly-owned subsidiary of Canon U.S.A., Inc.
Canon U.S.A's extensive product line and digital solutions enable businesses and consumers worldwide to capture, store and distribute information.
Virtual Imaging specializes in the sale, service, and maintenance of diagnostic imaging equipment for optimal patient care. Collaborating with large complex hospitals, government organizations, medical facilities, and security agencies, Virtual Imaging offers advanced digital radiography technology, such as diagnostic equipment, digital flat panel technology, and imaging solutions to improve overall workflow and efficiency.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2016† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A.
† Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
Position Overview
Virtual Imaging, Inc. is currently seeking a Customer Service Representative to join our Boca Raton office. The Customer Service Representative will interact with customers and internal personnel to provide information in response to inquiries about products and services and to handle and resolve complaints. The role also manages and monitors all outstanding issues and ensures final resolution is achieved on outstanding issues.
Responsibilities
• Primary contact for incoming calls.
• Maintains customer records and the customer master file.
• Resolves service problems by clarifying the problem, determining the cause, determining the resolution, expediting the correction or adjustment, following up to ensure resolution.
• Recommends potential services and resolutions to management.
• Prepares product and service reports by collecting and analyzing customer information.
Qualifications
• 3-5 years of related experience
• Abitlity to operate independently, with decision-making ability in routine matters
• Ability to work well with other departments. A working knowledge of Microsoft Excel, Microsoft Word.