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Technical Training Manager
Global Eagle Entertainment
Miramar, FL, United States
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Global Eagle Entertainment, Inc. (NASDAQ: ENT) is the leading satellite-based provider of connectivity and media for fast-growing mobility markets across air, land and sea. The company provides the industry’s most comprehensive and advanced global product and services platform to organizations and people on the move.
GEE’s customers include commercial airlines, business jets, cruise and ferry lines, yachts, and commercial shippers. In addition, it provides products and services for the world’s most remote land-based natural resource energy operations, governments, non-governmental organizations, and mobile network operators.
Supported by best-in-class and proprietary technologies, GEE offers a fully integrated suite of solutions for connectivity and content, including Wi-Fi, on-demand video, multi-platform and multi-format entertainment content, interactive software, portable In Flight Entertainment solutions, content management services, ecommerce solutions, original content development, voice, cellular and 3G/LTE services, and mission-critical communications.
Role Summary
Manage internal and external training efforts. Schedule and sell training sessions on and off site for internal and external customers. Be in constant pursuit of new effective training methods in order to provide the highest quality training and materials. Enhance employee competencies through custom designed training programs conducted at necessity based locations. Provide training sessions meant to advance specific parts of Global Eagle’s operational strategic vision.
Key Responsibilities
Describe the key responsibilities & role criteria. More specifically, the job entails:
• Work with Training Team to Meet Corporate Training Needs
• Develop Internal and External Focussed Training for Products, Services, and Customer Support
• Create a Standardized Method of Training Delivery to Fit the Product Line Offered by Global Eagle
• Provide Training Sessions for Internal and External Customers On and Off Site
• Define Training Team KPIs, Set, and Reach Goals
• Work with Sales Personnel to Create Revenue Generating Training Sessions
• Track and Plan Training of Technical Personnel
• Create Training Roadmaps Including Prerequisites that are Easily Followed by Customers
• Attent Seminars for Training Improvement and Apply Lessons Learned
Qualifications/Experience
• Bachelors Degree in Applicable Field
• Three (3) to 5 Years of Experience in VSAT and IP Communications (8 Years in Leui of Degree)
• Cisco Certifications are a Plus (CCNA, CCNP)
• Experience Training in Small to Medium Groups of up to 15 People
• Highly Proficient in MS Office Suite of Programs
• Understanding of Course Structure and Design
• Teacher/Professor Experience is a Plus
• Three (3) to 5 Years Experience in a Leadership Position at Supervisor or Higher
• Contact Center Training Experience is Desired
• Two (2) to 4 Years Experience in Sales or Marketing
Skills/Interests
• Strong Organizational Skills
• Fluent in English, Bilingual a Plus
• Skilled Teacher and Mentor
• Strong Written and Verbal Communicator
• Creative Thinker
• Able to Explain Difficult Concept to the Layman
Please note: Only shortlisted candidates will be contacted.