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Account Manager - Ad Sales
Comcast
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
Job Summary:
Responsible for managing all post-sale activities of assigned clientaccounts, including increasing seller time for sellers, post-sale
stewardship, coordinating production activities, post-sale reporting,and providing excellent client support and management. Ensure team meets
workflow benchmarks and deadlines on a regular basis. Mentor junior teammembers to ensure cohesive team capabilities and operations. Work
closely with the Manager of Account Services and Division departmentheads to ensure product deployment and processes are efficient and
effective. Partner with sales leaders in assigned areas to ensureAccount Management team is aligned with sales goals. Integrates
knowledge of business and functional priorities. Acts as a keycontributor in a complex and crucial environment. May lead teams or
projects and share expertise. Serve as back-up for the Manager ofAccount Services and/or Senior Manager of Account Services during
absences and peak workloads.
Core Responsibilities:
• Maximize revenue retention by determining best solution for make goodsbased upon experience with and knowledge of client, client's
preferences, and campaign goals. Lead efforts to ensure complete,effective resolution for all schedule and client issues. Independently
manage and advise upon pre-empt notices, oversell reports, and otherrelated inventory information.
• Act as subject matter expert on all Account Services relatedmaterials, answer questions and support colleagues with less experience
as needed on daily activities (revisions, account strategy, onlineorders, make-goods, credit & collections, client relations). Implement
new process roll-outs with team. Train new hires and back-up Manager ofAccount Services when Manager of Account Services is out of office.
• Coordinate and process all client contracts, revisions, and copy intoa traffic-ready status, including transferring orders from Sales to
Traffic/Stewardship, facilitating copy instructions and relatedcommunications between clients and traffic, and processing revisions as
required. Monitor and work with traffic to ensure fulfillment of specialrequirements. Research discrepancies, inconsistencies and recommend
alternatives to ensure full client satisfaction.
• Contribute to strategic account team meetings to ensure success oflive campaigns. Evaluate campaign effectiveness and make recommendations
to promotions, Account Executive and Account Planner to support theexecution of promotions and promotional ideas. Act as liaison between
sales and traffic for questions and communication. Develop and implementprocesses to ensure proper coding of all orders to ensure timely Coop
reimbursement. Conduct weekly meetings with Account Executive andAccount Planner to share account statuses and information, solve
problems.
• Research and manage Special Event Tracker (SET) discrepancies andrecommend adjustments as needed to ensure proper scheduling of tracked
events and programming, consult the SET for make-good opportunities.
• Provide recommended data and insight to Account Planner as needed forCustomer Care reports. Follow campaigns closely and communicate relevant
metrics and successes to improve performance and aid in retention.
• Consult incomplete/expired lines and/or pre-emption reports on a dailyand weekly basis; research and recommend make-goods through e-revisions.
• -Complete revisions as necessary at request of Inventory Manager, due toinventory concerns within sporting and special events.
• Own campaign management and recommendations of effective copy/ideas toagency and clients.
• Follow the online campaigns closely and communicate relevant click-through and creative success to improve performance and aid in
retention. Process Video On Demand (VOD), Ready-Remind-Record (RRR), andRequest for Information (RFI) campaigns utilizing Digital Express
(online software program) and advanced media features to ensure properairing of campaigns. Process screen shot requests through Media Trust as
needed, consult Online Under-Delivery report and enter make-goodsutilizing Digital Express. Monitor and manage relevant metrics to ensure
proper airing of Interactive Campaigns, troubleshoot and recommendsolutions to shortfalls and issues.
• Lead the processing and follow-up of credit and collection-relatedactivities, including resolving billing discrepancies, answering client
billing and invoicing inquiries and requests, and additional credit andcollection support as needed. Recommend and complete e-adjustments based
on client/account knowledge, communication with client, business needs.Resolve Central Billing issues before billing deadlines. Research and
collaborate with Business Operations to answer Account Executive andclient requests.
• Coordinate production activities between client, account executives,production and creative services, ensuring a timely and complete
production process and ensuring proper communication between production,creative services, client, and traffic.
• Consistent exercise of independent judgment and discretion in mattersof significance.
• Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelor's Degree or Equivalent
• Generally requires 5+ years related experience.
Comcast is an EOE/Veterans/Disabled/LGBT employer