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Small Medium Business Sales Manager
Altice
Brooklyn, NY, United States
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Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.
The Managerof SMB Sales position incorporates the management and development of all the Optimum SMBAccount Executives (AEs) reporting to them, dedicated to the penetration of the SMB (Small to Medium Business) marketplace. The Manager of SMB Saleswill oversee the sales activity of the AEs throughout the assigned region, -ensure sales and install objectives are met. The Manager SMB Sales will also be responsible for the hiring and development of the AEs.
Summary of Position:
• Manager SMB Salesoversees a sales team of approximately 9 to 12 AEs and reports to the Area Sales Director.
• Ensure that sales objectives are met by each individual as well as team objectives.
• Target list of opportunities currently served by competitor(s).
• Responsible for providing key feedback from the field to the Product and Marketing departments on the competition, to respond accordingly to market demands.
• Manager SMB Saleswill periodically spot check sales order addresses in the field.
• Ride outs with AEs to observe them in the field, including the completion of observation forms as a means of providing constructive feedback
• Distribution of all monthly/quarterly opportunities through SFDC to team
• Effectively communicates feedback from field reconnaissance, makes recommendations on offers and product enhancements due to market demand.
• Objective is to spend 50% or more of their time in the field with direct reports so that through observation regional sales manager can best coach and mentor and provide constructive criticism of sales activity. Field Observation Forms to be completed accurately and in a timely fashion to capture AE activity in field and to record progression and areas for improvement.
• Manager is responsible for all weekly or monthly sales meetings with team as well as any workshops.
• Administrative duties include but not limited to monthly one on ones, quarterly reviews and annual reviews with direct reports... Manager is responsible in administering the CGP process and documentation for all under-performing AEs and ensures that all required sales activity while on CGP is completed by the AE.
• Coaching and Mentoring on an ongoing basis
• Participates in special projects and performs other duties as assigned by Director and/or department VP
QUALIFICATIONS
• Ability to maximize the quantity and quality of the Sales staff through creative and ongoing recruiting and employee retention efforts.
• Effective management of activity and interdependencies with other groups, including HR, Legal, Customer Service, Billing & Collections, Field Service Product Management and Marketing Management.
• Motivating Others - The position requires strong leadership, as well as motivational and interpersonal skills
• Creativity - Ability to develop and implement strategic sales plans. Analyze sales results and develop improvement plans. Develop business cases. Develop, present, negotiate and close customer contracts
• Ability to analyze problems, to probe facts, identify and question assumptions and find creative and effective solutions
• A strong communicator and team player that can foster collaboration and build consensus across multiple constituencies.
• Core competencies include teamwork, integrity, flexibility, stress tolerance, and commitment to excellence
• Management Control - Management of personnel, and multiple tasks.
• Three to five years proven track record in direct sales management in business telecommunications, cable television or related business-to-business with strong technical telecommunications background required. Proven success in a Management role in a business sales environment preferred.
• Must have proven and demonstrated ability to motivate and inspire others to succeed and achieve objectives
• College graduate preferred with business experience in cable television and/or telecommunications.
• Proven record of strong negotiation and problem solving skills. Must have proven track record in successfully achieving sales goals and departmental objectives.
• Must have strong oral and written communication skills
• Demonstrated ability to work independently and be self-motivated
• Good interpersonal skills
• Strong organizational and problem solving skills necessary
• Must possess good time management skills and ability to prioritize effectively
• Aptitude with statistics required
• Must be able to work well in fast paced environment
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drugfree and smoke free workplace.