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Outbound Customer Service Rep
Taylor Communications
Pompano Beach, FL, United States
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Description
Position at ComplyRight, Inc.
Outbound Customer Service Sales Rep
ComplyRight, Inc. is a multi-channel marketing and product development company specializing in labor law, HR and tax solutions that create a bridge between what the law requires and what makes sense for businesses. Our growing team is looking for a talented Outbound Sales Representative.
Responsibilities:
When assigned to outbound campaigns:
• Make outbound customer service calls including but not limited to:
◦ Secure reorder sales for all products
◦ Support specific seasonal reorder goals
◦ Secure Poster Guard renewals or reactivations
◦ Other product or brand specific telemarketing campaigns as assigned
• Accurately enter all new orders following detailed DAX order entry procedures
• Perform account maintenance and verification on every call, such as but not limited to, new contact set-up, billing and shipping addresses, phone numbers, emails and flagging active and inactive individuals; and department/position
• Properly advise customers and use source codes to ensure accuracy of campaign tracking
• Properly use codes and notes for all pricing overrides related to product or shipping costs
• Review account purchase history to upsell/cross-sell and verify customer requests on reorders
• Complete full account set up for new Poster Guard Service orders
• Tag and recall accounts as detailed in specific campaign instruction
• Provide ongoing collaboration on the effectiveness of campaigns and feedback on customer receptiveness and response
• Multitask all duties above and prioritize work efficiently to meet monthly metrics
• May perform other duties as assigned
Inbound call responsibilities assigned based on alignment with seasonal and other business demands:
• Answer inbound calls and provide excellent customer service related to new or existing orders including but not limited to order status, payments, shipment tracking, invoices, products and/or services questions, personalized orders, account status
◦ Manage every call for immediate resolution of the customer request whenever possible
◦ Document issues and own follow-up on customer problems or requests that require further investigation to resolve
◦ Escalate significant customer service “dissatisfaction” issues to your immediate supervisor for follow up
• Accurately enter all new orders following detailed DAX order entry procedures
• Perform account maintenance and verification on every call, such as but not limited to, new account set-up, billing and shipping addresses, phone numbers, emails and active and inactive individuals; and department/position
• Multitask all duties above and prioritize work efficiently to meet monthly metrics
• May perform other duties as assigned
Requirements:
• Excellent verbal and written communication skills with proper diction and grammar
• Proficiency in Windows-based programs including Word, Excel and Outlook
• Aptitude and understanding of operating systems as trained
• Aptitude and understanding of products and services as trained
• Excellent follow up on problems and issues
• Detail orientation
• Friendly and helpful attitude
• Self-organized
• Self-motivated
• Problem solver
• Aptitude for learning
• Punctual and reliable
• Team player
• Collaborative with supervisors and managers
• Respectful of others time and efforts