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Guest Relations Team Member
Six Flags Entertainment Corporation
Eureka, MO, United States
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Job Description
THIS IS AN HOURLY & SEASONAL POSITION.
Role Summary:
Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass or membership issues for the Guest.
Duties & Responsibilities:
• Respond to Guest questions and comments in person, by letter, email or by phone.
• Resolve and document Guest concerns and complaints in person, by letter, email or by phone.
• Accurately handle multiple types of transactions, including: cash, credit, checks, etc.
• Sell and issue tickets and season passes
• Handle lost and found items
• Rent strollers and wheelchairs
Ideal Candidate Should Possess:
• Good written and oral communication skills.
• Available to work varied shifts, including nights, weekends and holidays.
• Knowledge of Six Flags products, policies and standards.
• Good computer skills.
• Ability to handle cash accurately.
• Lost & Found/Rental position requires ability to lift up to 40 lbs from the ground to shoulder level.
• Must be at least 16 years old.