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Manager, Technical Services
AEG
Carson, CA, United States
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StubHub Center is a 125-acre, $150 million development in Carson, featuring state-of-the art stadiums and facilities for soccer, tennis, track & field, cycling, lacrosse, rugby, volleyball, baseball, softball, basketball and other sports. Designated as an “Official U.S. Olympic Training Site,” StubHub Center is the nation’s most complete training facility for Olympic, amateur and professional athletes.
Created around a 27,000-seat soccer stadium, 8,000-seat tennis stadium, 10,000-seat track & field facility and a 2,450-seat indoor velodrome, the complex is located on the campus of California State University, Dominguez Hills. StubHub Center is home to Major League Soccer’s Los Angeles Galaxy and Chivas USA. In addition, the site is the U.S. Soccer Federation’s (USSF) national team training headquarters and the location of the United States Tennis Association’s (USTA) USA High Performance National Training Center. The development is also designated as an official training site for USA Cycling and USA Track & Field.
Since opening on June 1, 2003, with the inaugural Home Depot Track & Field Invitational, StubHub Center has hosted some of the finest national and international competitions in the world. In the facility’s first year of operation, it hosted the 2003 MLS All-Star Game, 2003 MLS Cup game and the 2003 FIFA Women’s World Cup championship match. Since then, StubHub Center has hosted major soccer tournaments and matches, including the qualifying for the prestigious Copa Libertadores – InterLiga, SuperLiga, CONCACAF Men’s & Women’s Gold Cup matches, the World Series of Football and the annual Super Clásico, featuring Los Angeles’ intra-city rivalry, the Los Angeles Galaxy versus Chivas USA. StubHub Center hosted the LA Women’s Tennis Championships presented by Herbalife, a Premier Sony Ericsson WTA Tour event, showcasing tennis’ most elite female athletes, from 2004 to 2009. The facility is also home to the nation’s premier indoor velodrome and hosted the UCI Track Cycling World Cup Classics 2005—2007, and, in 2005, hosted the World Championships. Across three disciplines – soccer, tennis, cycling – more than 45 U.S. athletes who competed in the 2008 Beijing Olympics trained at The Home Depot Center in preparation for the Games, and more than 250 train annually at the facility.
StubHub Center’s commitment to athletics and training also extends to the surrounding communities. Tennis courts, soccer training fields and a three-mile jogging trail with 12 fitness stations around the perimeter of the development is available to local residents as well as other facilities and amenities. Through foundations established by AEG-operated entities such as the Galaxy, the Los Angeles Kings (NHL) and STAPLES Center, more than $5 million has been pledged to community organizations in the last seven years, including new donations targeting the local Carson community established by StubHub Center Charitable Foundation.
The Manager of Technical Services manages all aspects of Information Technology for the StubHub Center. Such responsibilities include overseeing the support and maintenance of the technology infrastructure at StubHub Center while planning and designing for future needs. The Manager of Technical Services is also required to work with various business leaders and 3rd parties to assure day-to-day deliverables are being addressed while also assuring strategic objectives are developed to move the business forward.
Responsibilities:
• Day-to-day management of user related incidents and requests in a Windows and Macintosh environment.
• Day-to-day management of StubHub Center’s building technologies and services
• Manage and delivery of technology services for events held at StubHub Center in addition to onsite support.
• Work directly with the various StubHub Center teams or affiliates on initiatives that have a technology component.
• Work directly with the AEG Digital Services corporate group to assure policies and procedures are being followed in addition to best practices.
• Manage and develop standard operating procedures for StubHub Center to help manage and support its technology systems.
• Manage and schedule part-time event support staff and 3rd parties that are needed to support StubHub Center’s business.
• Keep inventory of technologies systems for Life Cycle Management and budgeting purposes.
• Work closely with Finance and business leaders to establish budgets capturing capex and opex costs for technology investments.
• Troubleshoot and remediate LAN and WAN issues with the assistance of the AEG Network Team.
• Work with the AEG Digital Services InfoSec team to help identify cyber security risks and remediation measures.
• Develop training initiatives to keep StubHub Center’s staff current on office productivity tools and cyber security matters.
• Work with the AEG Procurement team to facilitate new hardware/software requests and tracking of all AEG IT assets.
• Manage all cellular 3rd parties with the assistance of AEG Telecom.
• Develop and execute strategic initiatives focused on venue technology and moving the business forward.
• Develop and execute plans that focus on operations excellence to increase overall efficiencies.
Qualifications:
• A minimum education level of: BA/BS Degree (4-year) in Computer Science or a related field.
• Minimum of 5 years of experience in a technical position with primary responsibilities supporting users in a Microsoft environment, including MS Office 365, Windows 7/10, and Windows Server and Macintosh OS.
• Proven experience in a technical position in a facility with standard network and server protocols: TCP/IP, DNS, DHCP.
• Demonstrated knowledge and experience with business applications, report writing, creating user documentation and/or specification, etc.
• Demonstrated knowledge and experience in network and telecom operations support to include MACs, structured cabling, patching, and cross connecting (110 and 66 blocks)
• Self-Motivated and able to work independently.
• Superior interpersonal skills, verbal and written communication skills; ability to receive and give instructions, leadership skills; ability to make presentations to company management and clients
• Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow through to completion of task or project.
• Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy.
• Maintain current knowledge of industry trends and potential impact on the IT business.
• Experience with Customer Support Management, or Technology Management.
• Experience with Vendor and Contract Management.
• Experience in Asset Management and Life Cycle Management.
• Experience in IT Service Management and ServiceNow
• ITIL Foundation Certification
• Working knowledge of network LAN devices.
• Strong knowledge of various mobile handheld device operations systems such as IOS and Android devices.
• Strong working experience with HP desktops, laptops and servers.
• Knowledge of Wi-Fi spectrums, channels and troubleshooting.
• Symantec Enterprise Antivirus Management and mitigation. (SEP 12 preferred)
• Willingness to work different shifts and extended hours as needed to support event schedules.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.