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Program Manager, Customer Success
Autodesk
San Francisco, CA, United States
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Description
WHAT YOU’LL DO
• Work with key leadership teams from around the globe to rapidly assess key strategic gaps that require programmatic focus and execution
• Be accountable for the ideation, structure and driving outcomes of critical customer programs with an emphasis on analytics, customer retention, and scaling operations
• Drive the definition of the problem set and translate the requirements into a project plan with measurable outcomes for the operation and for customers
• Identify key opportunities to create a common, repeatable frameworks and execution for various customer segments, regions and industries
• Leverage change management best practices to ensure the successful adoption of strategic initiatives and creating wins
• Create update cadences of progress with high degree of professionalism and polish to executive leaders
WHAT YOU NEED TO BE SUCCEESSFUL
• 5+ years of customer facing roles and experience in managing customer programs from ideation, to execution, to effectiveness analytics
• Proven experience working in a high-paced environment and known as a leader who focuses on customer outcomes to drive the business requirements
• You are a self-starter that thrives in the face of challenge. You are relentless in clearing obstacles with a resourceful and collaborative approach to problem-solving
• Exceptional verbal and written communication including the ability to work with technical and non-technical audiences
• Strategic thinker who can assemble ideas, create detailed plans and guide teams to manage and deliver programs at scale across geographies and industries
• Maniacal attention to details, balanced with the ability to absorb large amounts of information and be able to distill this down into essentials
• You display high energy, maintain a positive attitude, have contagious enthusiasm and a sense of humor that helps you and those around you adapt to the changing business
environment
• Demonstrated experience in presenting and advocating for customers
Autodesk is proud to be an equal opportunity employer and considers all qualified applicants without regard to race, gender, disability, veteran status or other protected category.
Autodesk will consider for employment all applicants with criminal histories consistent with the San Francisco Fair Chance Ordinance and any other state, federal or local law.