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User Operations Manager - Content Moderation
Yelp
San Francisco, CA, United States
Job Details - this job has expired, please see similar jobs below
Summary
Yelp is looking for a passionate but focused manager to lead the Content Moderation team, which is responsible for cultivating consumer confidence in the millions of photos and reviews that people share on the site. The team evaluates questionable content to ensure that it complies with our guidelines and is useful for consumers (without straying into political debates, secondhand gossip, hate speech, privacy concerns, and other commentary that may be less useful when it comes time to pick a great sandwich shop, dentist, or auto mechanic).
This role is located in our downtown San Francisco office.
Responsibilities:
• Manage to key metrics in quality, productivity, and turnaround times
• Coach, develop, and motivate your team, providing on-the-floor management support
• Identify and test opportunities to improve messaging, productivity, quality, and process
• Attract, hire, and retain the right talent for a quota-based role
• Connect your team’s day-to-day work to the broader company mission
• Develop a scalable training plan
• Understand, own, and communicate content moderation policies
• Be a leader your team can depend on!
Skills & Experience:
• BS/BA degree
• Meaningful management experience (2+ years managing larger teams)
• Strong people manager with the ability to hold the team accountable for their work
• Excellent written and verbal communication skills
• Metrics-focused, good analytic skills
• Able to plan, create, edit, format and implement team training plan
• Believes in Yelp’s mission and naturally puts the company and team first
Year One Success Measures
• Manage to TAT, not quota
• Manage to quality, not completion
• Team buy-in, not reluctance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.