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Ticketing & Box Office Manager
Blizzard Entertainment
Burbank, CA, United States
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Ticketing & Box Office Manager, Blizzard Arena
Blizzard Entertainment is looking for a Ticketing & Box Office Manager at the Blizzard Arena. This person will be responsible for will have strong Box Office experience and know how to manage the process from inception through event day. This person will be highly organized, managing the ticketing process and communication with internal teams and external vendors. Establishing, best practices, managing and training staff, and creating post event reports are all essential skills for this position.
Responsibilities
• Manages ticketing of all events at Blizzard Arena.
• Works directly with ticketing vendor to set up and event ticket sales.
• Organizes and processes ticket holds and in-house orders.
• Provides quality assurance on all event builds and onsale.
• Works closely with event teams to confirm pricing, scaling, and any production needs.
• Liaises with teams on ticketing and comp needs.
• Settles box office nightly.
• Maintains updated ticket count reports.
• Staffs, trains, and manages box office at events.
• Must be able to handle a deadline-driven, high volume work load.
Requirements
• A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Business Management or related field
• Years of related work experience: 4 years Ticketing Management Experience
• Advance knowledge of ticketing systems and terminology. Excellent computer skills (including MS Word, Excel, and Outlook) with the ability to quickly learn new programs as needed
• Experience building ticketed events and working with ticketing vendors
• Strong customer service skills
• Superior verbal and written communication skills
• Superior organizational and administrative skills
• Ability to work independently with little supervision, manage multiple tasks simultaneously, establish priorities, meet deadlines, and solve problems as they arise in a fast-paced environment.
• Extreme attention to detail
• Computer/Tech savvy and proficient in MS Word, Excel, Outlook
• Ability to work flexible schedule including nights, weekends, and holidays
Pluses
• A passion for video games and esports
Required Application Materials
• Resume
• Cover Letter which should include:
◦ Why you are interested in working at Blizzard
**Only submittals with Cover Letters will be considered.