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Manager, Internal Communications
The Cosmopolitan of Las Vegas
Las Vegas, NV, United States
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Job Description
The Internal Communications Manager will supervise the production design and development process to produce a variety of engaging on-brand communication pieces to distinguish the employee experience at The Cosmopolitan of Las Vegas.
PRIMARY JOB DUTIES:
Duties include, but are not limited to, the following:
• Proactively provide strategic thought to develop the company's internal communications
• Maintain and monitor activity on The Cosmopolitan intranet. Envision, facilitate and configure structural enhancements to improve the employee experience on the intranet.
• Write clear, persuasive, original copy for all internal communication projects including final approvals of day to day communications including e-newsletters, company announcements and more.
• Participate in community activities and actively share experiences, being a model for new ways to communicate.
• Monitor and assess use and effectiveness of internal communications efforts through quantitative and qualitative analysis to ensure they lead to innovation and business development.
• Interact with employees across all levels and departments to understand engagement levels
• Lead classes and instructional sessions with leaders and employees to demonstrate best practices
• Be a champion for the vision of communications and gauge employee sentiment at The Cosmopolitan by building relationships with employees in all areas of the resort.
• Manage and execute daily, operational communication strategy and tactics to ensure the effectiveness of the intranet, internal newsletter, digital signs, print publications, and communications training sessions, pre-shifts and more.
• Develop creative ideas, communication plans, and copy in partnership with leaders of operational areas in the resort to increase employee knowledge and engagement while meeting business goals.
• Collaborate with restaurant and retail partners to keep them engaged with internal communications to ensure we are offering a seamless guest experience.
• Develop creative ideas, communication plans, and copy in partnership with leaders of operational areas in the resort to increase employee knowledge and engagement while meeting business goals.
• Keep up to date with popular culture and trends.
• Monitor the effectiveness of internal communications efforts and campaigns.
• Support Director in managing crisis communications as needed.
Job Requirements
QUALIFICATIONS:
Required:
• Bachelor's Degree in marketing, communications integrated marketing, journalism or related area from a four year college or university.
• Minimum of five years of management in corporate communications role.
• Computer literate in all Microsoft Office Suite products and Adobe InDesign and Adobe Illustrator.
• Extremely people oriented.
• Sound judgment.
• Exceptional writing skills, particularly in business, creative and marketing styles.
• Exceptional organization skills and the ability to apply those skills to set up processes for others.
• Exceptional time management skills in order to work on several projects at once, sometimes under pressure and often to tight deadlines.
• Ability to determine overall effectiveness of communications in consideration of copy, design, and medium.
• Ability to organize content into categories and terminology that will resonate with audiences.
• Ability to problem solve especially as relates to business and communication analytics.
• Ability to manage a team of varied skill sets to include interns, junior and senior team members.
• Ability to respond to inquiries from employees or guests.
• Ability to present ideas to individuals, small groups, and large group situations at the executive level.
• Proven ability to handle priority and sensitive information in a confidential manner.
• Proven experience working in an organized, methodical, and detailed oriented environment.
• At least 21 years of age.
Preferred:
• Experience with managing intranets, online communities, and/or external websites.
• Experience in writing for a variety of different audiences.
• Experience working in a fast-paced, luxury environment.
PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an office environment and throughout the property in all locations. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment typically allows smoking.
Constant contact with executives, department management, applicants, employees and guests is necessary. Requires prolonged sitting or standing and mobility. Requires bending and reaching. Requires transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs. Requires eye/hand coordination. Requires use of standard office equipment. Requires basic math. Ability to push and/or pull file cabinet drawers weighing up to 5 lbs. Requires the ability to distinguish letters, numbers and symbols. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.