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Sales Support Coordinator I
Spectrum
Middletown, NY, United States
Job Details - this job has expired, please see similar jobs below
JOB SUMMARY
Under general supervision, responsible for gathering leads from the website and/or inbound customer calls, following up on order cancellations, past-pending tasks, and order fall out for customers and any additional follow-up needed before installation. Responsible for the pre and post sale support of coax
orders. This is the junior level position in this job family, with expectations that the Coordinator develops working knowledge of the assigned sales channels and can effectively provide support for orders with low complexity.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Gather and manage orders from sales tools and/or inbound sales calls.
Complete pre-sales activities, such as preparing customer quotes and obtaining required paperwork to complete the sale for non-automated transactions.
Work with operations and other departments to determine the serviceability of an address and follow defined processes to complete this function.
Generate accurate customer agreements.
Ensure timely trafficking of sales calls that may require additional follow-up.
Evaluate simple sales to ensure they are operationally sound and customers will be billed correctly for services ordered.Ensures order accuracy and prevents order duplication.
Place new simple orders and prepare information for billing system entry. Enters orders as needed into billing system(s).Enters multiple location orders as needed into billing system(s).Structures hierarchical billing solutions.
Manage the sales order queues and dashboards. Responsible for getting orders scheduled or rescheduled with the customer.
Review customer service record results to support telephone port order implementation, if applicable.
Re-route non-sales calls to appropriate department and note source of misrouting.
Remain current on changes in the service pricing and sales promotions.
Perform all customer contact within established service and performance guidelines.
Perform other duties as requested by Supervisor.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Self-motivated with ability to work independently and in group environment
Aptitude to grasp new concepts and strong customer orientation
Ability to effectively address/resolve customer questions and issues
Ability to solve problems while working under pressure
Ability to prioritize and organize effectively, with strong attention to details
Exhibit professional courtesy and patience with both internal and external customers
Ability to read, write and speak the English language to communicate with co-workers and customers in person, on the phone, and in writing in a clear, straight-forward, and professional manner
Basic knowledge of general accounting & billing procedures
Basic computer skills, including but not limited to Outlook, Word, Excel, Internet services and Charter billing and interface systems.
Education
High School Diploma or equivalent
Related Work Experience Number of Years
Customer service experience 1-2
Telecommunications experience 1-2
Billing platform experience 1-2
PREFERRED QUALIFICATIONS
Related Work Experience
Experience with the cable industry
Knowledge of CSG and ICOMS billing systems
WORKING CONDITIONS
Office environment
Flexible work schedule may be required
Must be willing to work overtime according to business needs
Customer facing position within company
EOE Race/Sex/Vet/Disability
Charter is committed to diversity, and values the ways in which we are different.