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Dir Professional Services
Houghton Mifflin Harcourt
Marlborough, MA, United States
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The objective of the Director, Professional Services is to effectively manage and lead a team of aligned Managers of Professional Services in the execution of premier service design and delivery that results in high-levels of customer satisfaction and renewed and/or expanded services. In addition, the Director, Professional Services is responsible for developing and scaling operational processes to support successful implementation of HMH products and services in aligned accounts. The Director, Professional Services will work collaboratively with specialists and sales team members to drive revenue and develop and execute strategic program services projects. The Director, Professional Services reports to the Vice President, Professional Services.
Requirements:
• Minimum 4 year college degree
• Prior teaching experience
• Experience in school or district leadership position preferred
• Deep knowledge of current educational trends and initiatives
• Experience mentoring, coaching and/or teachers and/or leaders
• Previous operations or process development experience
• Basic understanding of school district technology environments and product deployment
• Expertise with PowerPoint, Excel and Word
• Demonstrate a professional, cross-organization team-oriented, attitude continuously
• Model excellent leadership skills within the region and nationally
• Demonstrate excellent organizational skills to manage a variety of systems and initiatives simultaneously
• Is willing to learn and manage multiple operational systems including Sales Force, and others
• Adhere to company ethical aspirations and credo
• Practice flexibility and implement innovative approaches to problem solving in challenging situations
• Demonstrate high-level communication skills that facilitate coherence across all partner organizations
• Display respect for colleagues’ talents
• Build internal and external relationships that foster credibility and trust
• Exhibit a command of all partner organization offerings including related professional services and associated opportunities
• Serve on ad-hoc committees and accept special assignments willingly
• Demonstrate exceptional leadership and team-building skills
• Demonstrate a professional, cross-organization team-oriented, attitude continuously
• Model excellent leadership skills within the region and nationally
• Demonstrate excellent organizational skills to manage a variety of systems and initiatives simultaneously
• Is willing to learn and manage multiple operational systems including TMS, Sales Force, and others
• Adhere to company ethical aspirations and credo
• Practice flexibility and implement innovative approaches to problem solving in challenging situations
• Demonstrate high-level communication skills that facilitate coherence across all partner organizations
• Display respect for colleagues’ talents
• Build internal and external relationships that foster credibility and trust
• Exhibit a command of all partner organization offerings including related professional services and associated opportunities
• Serve on ad-hoc committees and accept special assignments willingly
• Demonstrate exceptional leadership and team-building skills
Physical Requirements:
• Might be in a stationary position for a considerable time (sitting and/or standing).
• The person in this position needs to move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Must be able to collaborate with colleagues via face to face, conference calls, and online meetings.
• Ability to work in cross functional teams and as well as work independently
• Ability to travel up to 60%. Preferably lives in a major city allowing for reasonable travel times via commercial airline
ABOUT US:
Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.
PLEASE NOTE:
Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.